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Network Analyst (Telecomm) 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location Ohio - Cleveland  
Category Information Technology  
Description Administration of call center platforms including PBX functionality, automated call distribution, unified messaging and call center reporting.

Anaylsis of business requirments related to call handling and processing.

Monitoring of new call-center software, Customer Interaction Center (CIC) and Cisco hardware.Analysis of infrastructure performance and capacity planning reports.

Monitoring and problem resolution in a complex distributed voice over IP environment.  
Position Requirements

Significant experience with call center administration using Customer Interaction Center (CIC) from Interactive Intelligence.

Experience with Avaya call center support platforms including CMS and Operational Analyst.

Experience with IEX scheduling and forecasting software.

Knowledge of VoIP architecture, adminstration and problem resolution.

Excellent verbal and written communication skills.

Experience with Cisco networking, especially within a VoIP environment. Experience with Interactive Intelligence. Experience with Interactive Intelligence and Customer Interaction Center (CIC) in a distributed multi-site environment.

About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ company match
• Company Paid Holidays
• Generous Time-off policy
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• Subsidized parking (Downtown Cleveland)
Req Number INF-13-00010  

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