Technical Competencies - Demonstrated proficiencies in managing a unit through consistent results at or above department standards.
Demonstrates effective overall performance through consistent evaluations over multiple review periods.
Demonstrates the capability of consistently handling aggregate file exposures of at least $50,000.
Demonstrates the ability in reviewing and evaluating injuries up to their maximum authority level.
Demonstrates the ability in handling litigation files up to their maximum authority level.
Obtains/Maintains appropriate licensing or education requirements.
Primarily responsible for monitoring licensing or education requirements of their direct report group.
Has thorough knowledge of claims policies and procedures in resolving and/or providing direction to claims representatives and/or claim representatives and claim managers for claims handling which could include litigation. Is primary source of direction for area on claim policies and procedures.
Has thorough knowledge of claims policies and procedures in resolving and/or providing direction to injury claims representatives and/or claim representatives and claim managers for claims handling which could include litigation. Is primary source of direction for area on claim policies and procedures.
Demonstrates the ability to interpret research and opinions and apply accurately to establish claims action plans.
Demonstrates understanding of global company knowledge and impact of decisions.
Prefer successful completion of one or more of the following for managers handling material damage and/or casualty claims:
- SCLA (Senior Claims Law Associate (to include FCLS (Fraud), PCLS (Property), CCLS (Casualty), and LPCS (Legal Principles)
- AIC (Associate in Claims)
- AIM (Associate in Management)
- Advanced Educational Degree Fraud Training
- Succesful completion of Injury Training
- Fraud training
- Advanced Casualty Training (such as BI evaluations and negotiations, litigation management, Good Faith claims handling
Additional Competencies - Demonstrates a thorough and consistent pattern of understanding and demonstrating our National General Point of Difference.
Requires a high degree of initiative, mature judgment, and discretion. Ability to resolve conflicts and empathize with others is critical.
Negotiation skills are important for resolving issues.
Demonstrates professional oral and written communication skills.
Organization, customer service, and time management skills are critical for this position.
Demonstrates a thorough understanding of compliance with insurance law and state regulations. as they relate to claims. Demonstrates the ability to find answers to more complex issues with insurance law and state regulations and is a source of direction / assistance for others.
Demonstrates a thorough understanding of the insurance industry and internal and external organizational relationships of the company. Demonstrates an understanding of the functions of other departments
Demonstrates effective leadership skills.
Develops process management and analytical skills.
Demonstrates the ability to effectively communicate vision and strategy to execute on the company and department’s plans and objectives.
Will lead regional or department projects.