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Business Process Analyst 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location Ohio - Cleveland  
Category Marketing  
  • Serves as a business consultant for project reviews, revisions, changes, enhancements, and usability testing of rating.
  • Works closely with Business Partners to ensure requirements for projects are clear, measurable, & testable while attempting to develop/maintain common processes at an Enterprise level wherever possible. 
  • Acts as liaison between Marketing, Pricing, and third party Vendors (e.g. Comp Raters, Agency Management Systems, etc.) to ensure flawless implementation of revisions, changes and enhancements. 
  • Provides expert business knowledge and technical support for maintaining and enhancing comparative rating software. 
  • Performs competitor benchmarking and usability reviews to prepare and coordinate business requirements & specifications, then submit the request(s) for programming changes. 
  • Develops test strategy, test plans, and test cases for simultaneous, and potentially complex, projects. 
  • Responsible for verifying accuracy of new states, projects, updates, rate revisions, logic modifications.  Includes identifying and tracking errors and inconsistencies in the functionality.
  • Develops ongoing relationships with third party Vendors & regular users of third party Vendor software to help better our position in the marketplace as well as to get ahead of competitor changes.
  •  Keeps Business Partners abreast of new offerings, changes, and opportunities afforded by vendors & competitors within the vendor software.
Position Requirements
  • Demonstrated experience in software testing required, preferably specific to agency management systems
  • Comprehensive understanding of the various rating platforms.
  • Demonstrated ability to read, interpret and apply business spec plans in the testing of rating software. 
  • Demonstrated thorough knowledge of numerous states and various product lines, including workflow, work processes, procedures and guidelines.
  • Demonstrated thorough knowledge of the policy processing systems.
  • Demonstrates ability to conduct investigation and research into software errors and discrepancies. 
  • Good understanding of the software development process.  
  • Ability to analyze problems, make recommendations, work with vendors to produce quality rating products.
  • Ability to work under pressure and to tight deadlines. 
  • Ability to manage multiple priorities simultaneously. 
  • Good communication and consultancy skills.  Tactful, diplomatic demeanor necessary to maintain good working relationships with vendors, Business Partners, and developers. 
  • Natural curiosity. 
  • Good judgment skills.
  • Good writing skills. 
  • Ability to work well in a team and as an individual.
  • Proficiency in Excel, PowerPoint, Word, Visio, Project.  Knowledge of Caliper and Clarity a plus. 
About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ company match
• Company Paid Holidays
• Generous Time-off policy
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• Subsidized parking (Downtown Cleveland)
Req Number MAR-13-00004  

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