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National Special Investigations Director 

Location Ohio - Cleveland  
Category Claims  

Basic Function - Manages and directs the overall operation of the SIU department through reporting managers. 


Duties and Responsibilities:

  • Responsible for SIU (approx 50 employees)
  • Evaluates performance and recommends salary changes for personnel. 
  • Primary responsibility for staffing decisions of the department.   5%
  • Overall responsibility for proper completion of investigations through managers and Team Leaders. 60%
  • Maintains service standards, reporting procedures, statutory compliance and the efficient operation of the department. 10%
  • Provides continuous training to internal and external personnel. 5%
  • Directs resolution of problems, complaints and general public relation issues, which arise concerning claims/underwriting investigations. 5%
  • Responsible for implementing changes nationally and helps develops and implement policies and procedures. 5%
  • Directs special projects or requests. 5%
  • Primary responsibility in monitoring and controlling allocated/unallocated expenses and budget to include indirect oversight of the vendor relationship.  5%
Position Requirements

Technical Competencies - Incumbent must demonstrate proficiency in skills learned in training.

Demonstrates effective overall performance through consistent evaluations over multiple review periods.

Demonstrates the capability of consistently handling both individual and ring investigations.

Obtains/Maintains education requirements.

Has thorough knowledge of SIU policies and procedures in resolving and/or providing direction to SIU representatives for claims/underwriting investigations.  Is primary source of direction for the company on SIU policies and procedures.

Demonstrates the ability to interpret research and opinions and apply accurately to establish investigative action plans.

Demonstrates understanding of global company knowledge, totality of impact of decisions, and leadership abilities.

Prefer successful completion of one or more of the following:

  • CFE , CPII
  • CIFI
  • FCLA (Fraud Claims Law Associate)
  • Advanced Educational Degree


Additional Competencies - Demonstrates a thorough and consistent pattern of understanding and demonstrating our National General Insurance Point of Difference.

Requires a high degree of initiative, mature judgment, and discretion.  Ability to resolve conflicts and empathize with others is critical.  Negotiation skills are important for resolving issues.

Demonstrates the ability to handle confidential information in a professional manner.

Demonstrates professional oral and written communication skills.  Organization, customer service, and time management skills are critical for this position.

Demonstrates a solid understanding of insurance law as it relates to claims/underwriting investigations.  Demonstrates the ability to find answers to more complex issues with insurance law and is a source of direction / assistance for the company.

Demonstrates a solid understanding of the insurance industry and organizational relationships of the company.  Also, demonstrates an understanding of the functions of other departments, such as Policy Ops and Marketing.

Demonstrates effective leadership skills.

Develops process management and analytical skills.

Demonstrates the ability to effectively communicate vision and strategy to execute on the company and department’s plans and objectives.

Will lead department projects

About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ company match
• Company Paid Holidays
• Generous Time-off policy
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• Subsidized parking (Downtown Cleveland)
EOE Statement We are an Equal Opportunity Employer.  
Req Number CLA-12-00061  

This position is currently not accepting applications.

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