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Title

Customer Service Representative 

Location Ohio - Cleveland  
Territory/Region  
Category Customer Service  
Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

*Resolves product and service problems.

*Maintains and updates customer records.

*Prepares work to be processed by sorting organizing and recording data, information, and documents.

*Updates customers on policies and procedures.

*M-F (8:00 am - 9:00 pm)    Saturday (9:00 am - 8:30 am)     Sunday (CLOSED)


***Bi-Lingual a PLUS***

 
Position Requirements

High School Diploma or GED is required. Previous Customer Service experience is preferred. Excellent verbal and written communication skills. Candidates must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns.

 
About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays
• Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland office)
• Subsidized parking (Cleveland office)

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Req Number CUS-12-00013  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

To search for an open position, please go to http://NationalGeneral.appone.com



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