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Title

Millwright/Field Service Technician 

About the Organization National Process Equipment Inc, is one of Canada's leading national distributors of pumping equipment; air compressors; related process equipment; and packaged pump and compressor systems. National Process Equipment is a privately owned company operating from eight facilities located across Canada, and represents a variety of world-class pump and compressor manufacturers. The company serves many different market sectors including Oil & Gas, Mining & Metals, Chemical & Petrochemical, Pulp & Paper, Municipal Water & Wastewater Treatment and many others. Please visit NPE's website at: www.natpro.com
 
Category Operations  
Location Edmonton  
Open Date 7/14/2014  
Close Date 7/17/2014  
Req Number OPE-14-00124  
Description

ACCOUNTABILITY: Broad position responsibilities will include day-to-day functions related to Shop Inspection and Repair, Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the Provinces of Alberta and Saskatchewan towards assuring Customer satisfaction, and the required profitability.

 

CORE AREA OF RESPONSIBILITIES: 

  • Be responsible for day-to-day functions related to Shop Inspection and Repair, Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the Provinces of Alberta and Saskatchewan towards assuring Customer satisfaction, and the required profitability.
  • Be a key point of contact for Customers, NPE’s internal organization, Represented Manufacturers, and Sub suppliers as they relate to After Market Service and Warranty matters that you are assigned.
  • Follow company policies and developing long-range goals and objectives to ensure continuous growth and improvement

 

PRIMARY DUTIES AND RESPONSIBILITIES:

In this role, you will,

  • Be a point of contact for the Customer on service and warranty related matters assigned to you.
  • Be responsible for inspection of pump and / or compressor equipment.
  • Prepare comprehensive field service reports for submission to end users, NPE Represented Manufacturer’s and internal departments.
  • Prepare all the required system documents towards ensuring effective and efficient quotation and order processing.
  • Be responsible for providing superior product support (including warranty), to NPE Represented Manufacturer’s installed population of pumps and   compressors.
  • Work directly with represented manufacturers to obtain technical information, costing, special requirements, and warranty support for orders assigned to   you.
  • Develop and maintain a superior knowledge of NPE Products in system applications.
  • Maintain Service vehicles, Service tools and supplies assigned to you.

 

 

 
Position Requirements

 

  • Five years experience working at a senior level within an After Market Service Department in the pump and/or compressor industry.
  • Millwright/Technical education and background, (Journeyman ticket or equivalent rotating equipment experience)
  • The ability to understand, implement and practice the principals of root causes failure analysis.
  • The ability to work on multiple projects, and prioritize while meeting deadlines.
  • Strong verbal, written, and analytical skills. (with a focus on technical) and ability to read and comprehend relatively complex technical documents translating factual information into clear and comprehensive recommendations, and proposed solutions.
  • Superior organizational skills, a self-starter who can work independently and as part of a busy team.
  • The ability to facilitate solutions between customers and represented manufactures.
  • Better than average computer skills, specifically Excel, Word and Outlook.
 

This position is currently not accepting applications.

To search for an open position, please go to http://Natpro.appone.com



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