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Title

Millwright/Field Service Technician 

About the Organization National Process Equipment Inc. ("NatPro") is Canada's largest national distributor of pumps, service and repairs, integrated systems packages, compressors and related process equipment. Founded in 1998, NatPro is headquartered in Calgary, Alberta and operates out of eight locations across Eastern and Western Canada. NatPro is focused on serving customers in the oil & gas, municipal, fire, mining and general industrial markets.  
Category Operations  
Location Edmonton  
Open Date 7/14/2014  
Close Date 7/17/2014  
Req Number OPE-14-00124  
Description

ACCOUNTABILITY: Broad position responsibilities will include day-to-day functions related to Shop Inspection and Repair, Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the Provinces of Alberta and Saskatchewan towards assuring Customer satisfaction, and the required profitability.

 

CORE AREA OF RESPONSIBILITIES: 

  • Be responsible for day-to-day functions related to Shop Inspection and Repair, Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the Provinces of Alberta and Saskatchewan towards assuring Customer satisfaction, and the required profitability.
  • Be a key point of contact for Customers, NPE’s internal organization, Represented Manufacturers, and Sub suppliers as they relate to After Market Service and Warranty matters that you are assigned.
  • Follow company policies and developing long-range goals and objectives to ensure continuous growth and improvement

 

PRIMARY DUTIES AND RESPONSIBILITIES:

In this role, you will,

  • Be a point of contact for the Customer on service and warranty related matters assigned to you.
  • Be responsible for inspection of pump and / or compressor equipment.
  • Prepare comprehensive field service reports for submission to end users, NPE Represented Manufacturer’s and internal departments.
  • Prepare all the required system documents towards ensuring effective and efficient quotation and order processing.
  • Be responsible for providing superior product support (including warranty), to NPE Represented Manufacturer’s installed population of pumps and   compressors.
  • Work directly with represented manufacturers to obtain technical information, costing, special requirements, and warranty support for orders assigned to   you.
  • Develop and maintain a superior knowledge of NPE Products in system applications.
  • Maintain Service vehicles, Service tools and supplies assigned to you.

 

 

 
Position Requirements

 

  • Five years experience working at a senior level within an After Market Service Department in the pump and/or compressor industry.
  • Millwright/Technical education and background, (Journeyman ticket or equivalent rotating equipment experience)
  • The ability to understand, implement and practice the principals of root causes failure analysis.
  • The ability to work on multiple projects, and prioritize while meeting deadlines.
  • Strong verbal, written, and analytical skills. (with a focus on technical) and ability to read and comprehend relatively complex technical documents translating factual information into clear and comprehensive recommendations, and proposed solutions.
  • Superior organizational skills, a self-starter who can work independently and as part of a busy team.
  • The ability to facilitate solutions between customers and represented manufactures.
  • Better than average computer skills, specifically Excel, Word and Outlook.
 

This position is currently not accepting applications.

To search for an open position, please go to http://Natpro.appone.com



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