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Technical Support Specialist 

About the Organization HSE Integrated Ltd. is Canada's largest national industrial safety services company with operations across the country and in the United States. HSE provides a comprehensive and integrated suite of health, safety and environmental monitoring services to protect workers, assets and the community in the most cost-effective manner possible.  
Category IT  
Location Calgary  
Open Date 12/12/2013  
Close Date 12/27/2013  
Req Number IT-13-00003  

Responsible for performing technical and end-user support functions, as directed, in the maintenance and support of the Corporation’s computer networks and related IT technology assets and infrastructure to ensure optimal performance and maximum productivity. This position will be in a fast pace work environment with a large volume of problem logs, minimal supervision and tight deadlines.

Specific Duties:

  • Desktop/helpdesk/network support. Successfully resolve moderate hardware and software technical issues across local and remote locations
  • Hardware/software installations, upgrades and troubleshooting on PC’s/laptops/network equipment/peripherals etc.
  • Mobility support and administration including Air Cards, Blackberry and iPhone/iOS devices on TELUS.
  • Managing and prioritize calls in a helpdesk ticketing tracking system providing excellent customer service
  • Procurement and deployment of hardware and software
  • Terminal services/Remote Desktop (2X/Citrix) support and administration.
  • Basic Active Directory and Exchange support and troubleshooting.
  • Inventory (software & hardware) tracking
  • Proactively assist customers to avoid or reduce problem occurrence
  • Basic end user training.
  • Research and recommendations for new technology solutions to business problems.
  • Reporting and trending on current IT related issues.
  • On call after hours support rotation
  • Vendor account and license renewal management
  • Management of assigned projects
  • Minimal travel (<10%)


Position Requirements
  • At least 2 years industry experience.
  • Relevant industry certifications or equivalent diploma/degree program
  • Superior English language skills in both written and verbal communication
  • Experience with a helpdesk ticketing system
  • Excellent troubleshooting skills
  • Exposure to common Microsoft Technologies (Exchange, AD, Lync)
  • Experience in SharePoint, InfoPath, and Microsoft SQL an asset

This position is currently not accepting applications.

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