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Customer Service Manager 

About the Organization HSE Integrated Ltd. is Canada’s largest national industrial safety services company with operations across the country and in the United States. HSE provides a comprehensive and integrated suite of health, safety and environmental monitoring services to protect workers, assets and the community in the most cost-effective manner possible.  
Category Administration  
Location Fort McMurray  
Open Date 1/25/2013  
Close Date 2/5/2013  
Req Number ADM-13-00001  
  • Supervise, mentor, support and manage the activities, priority and goal setting, performance evaluation, and skill development of direct reports
  • Lead, demonstrate and encourage a positive safety culture
  • Ensure and approve that new hire packages are complete prior to submission to HR
  • Ensure that all station-level timesheets and field ticket functions are maintained daily, and processed within required timelines
  • Ensure strict confidentiality in relation to employee information
  • Verify and approve that all station-level purchase orders are coded in accordance with head office requirements
  • Ensure hard and electronic filing systems are maintained as required by corporate rules and governance
  • Responsible to coordinate and perform customer specific duties and requirements
  • Evaluate current processes and procedures to ensure efficiencies and develop new processes and procedures as required
  • Develop and maintain a strong relationship with customer site and corporate employees
  • Liaise with HSE station-level and corporate managers
  • Problem solve inquiries and questions
  • Assist Station Manager with monthly Revenue Accrual and Financial Reporting Package (FRP) review and analysis
  • Provide human resources support to the Station Manager as required
  • Perform other duties and projects as directed by the Station Manager


Position Requirements
  • 10+ years of office experience
  • Direct supervision experience
  • Encourages excellence through being a positive influence in the development of others
  • Customer focused, meets expectations internally and externally, and forms partnerships
  • Possess exceptional organizational skills; Demonstrated ability to manage multiple and sometimes conflicting priorities and work in a high volume environment
  • Able to provide timely and concise information to others
  • Must have excellent communication skills, both written and verbal with the ability to communicate professionally and courteously
  • Have a keen eye for detail, can detect problems areas and recommend solutions and/or take corrective action when required
  • Basic accounting education or equivalent experience and strong computer skills
  • Comfortable working in a field office environment
  • Must be able to work independently and as part of a team@

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