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WIC Clerk (Orange County Area) 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization One of the nation's leading 501(c)3 nonprofit fiscal sponsors, PHFE has served nonprofit and government agencies since 1968. PHFE's staff provides a wide spectrum of nationally recognized infrastructure and support expertise. With Fiscal Sponsorship, Infrastructure Management, and Consulting Services, nonprofit and government agencies are able to reduce administrative overhead, improve accountability and spend more time and funding on programming and service delivery.

PHFE's services help make communities healthier and make a difference in the lives of millions of people served by our government and nonprofit clients.  
Location CAW001- Irwindale, CA  
Program Name WIC  
Full-Time/Part-Time -unspecified-  
Salary Range  
Open Date 5/1/2013  
Travel Requirement 25%  

In accordance with Federal, State, and the Public Health Foundation Enterprises policies and procedures, assists in WIC center operations such as performing food instrument printing, exit and front desk tasks as outlined in PHFE WIC Integrated Statewide Information System (ISIS), providing orientation to WIC eligible participants, performing office duties, performing outreach activities, and performing and/or assisting in secondary duties as trained.


This is an Hourly as Needed Bilingual English and Spanish Floating Position in the WIC Orange County (Santa Ana Area and North of Santa Ana)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned.

70%    Performs food instrument printing; and exit and front desk tasks as outlined in PHFE WIC policies and Integrated Statewide Information System (ISIS).

10%    Provides WIC orientation to new participants.

2%      Assists in upkeep of WIC facilities.

6%      Performs office and WIC center activities necessary to facilitate the smooth running of the WIC Center.

1%      Works in other WIC centers, as needed.

2%      Attends all required WIC sponsored training modules, meetings and seminars.

1%      Participates in special projects and WIC outreach activities.

1%      Transports supplies and staff, as needed.

2%      Contacts WIC participants using the Call Tracking System (CaTS).


5%   Additional duties may be added with more training such as:

  • Present appropriate nutrition education for individuals and groups.
  • Screen all participants for counseling, certify low risk WIC participants, and determine the appropriate WIC food instruments to be provided using ISIS.
  • Provide breastfeeding support to all WIC pregnant women as needed.
  • May be required to assume responsibility for clinic function in the absence of the supervising nutritionist.

The employee must have the ability to work cooperatively and successfully in a team setting; take care of both internal and external customers; and deal with challenging situations involving the public and/or staff.

Position Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High School diploma or general education degree (GED);
  • One year continuous experience in a customer service field.

Communication Skills

  • Excellent English verbal skills.
  • Reads and understands instructions, correspondence, and memos.
  • Clearly and concisely expresses information and thought in written form.
  • Effectively presents information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Exhibits good listening and comprehension.
  • Keeps supervisors and co-workers adequately informed.
  • Attends to detail and follow-up.
  • Maintains positive work atmosphere by communicating in a manner that promotes understanding and cooperation with clients, customers, co-workers and supervisors.
  • Maintains customer and employee confidence and protects WIC operations by keeping information confidential.
  • Follows PHFE WIC policies and procedures and supports PHFE WIC’s goals and values.
  • Follows instructions and responds to management direction.

Mathematical Skills

  • Ability to perform basic arithmetic operations.

Computer Skills

  • Ability to use PHFE WIC internal computer applications and other software products as needed to perform job tasks.

Reasoning Ability, Problem Solving and Decision Making

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to problem solve while dealing with the demands of the job.
  • Ability to deal with unresolved situations, frequent change, delays, or unexpected events.
  • Ability to attend to detail and follow-up.

Certificates, Licenses and Registrations

  • Must have the legal right to work in the United States. 
  • Must be able to secure timely transportation to fulfill the requirements of the essential job duties for this position (e.g. floating to other WIC Centers, training modules, seminars, meetings, outreach, main office, and transporting supplies). 
  • Must have home telephone, message phone, or pager. All numbers must be current.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Stand                                       Frequently

Walk                                        Frequently

Sit                                            Frequently

Handling / Fingering            Frequently

Reach Outward                      Occasionally

Reach Above Shoulder          Occasionally

Climb, Crawl, Kneel, Bend     Occasionally

Lift / Carry                               Occasionally - Up to 10 lbs

Push/Pull                                 Occasionally - Up to 10 lbs

See                                          Constantly

Taste/ Smell                            Not Applicable


Not Applicable          Not required for essential functions

Occasionally              (0 - 2 hrs/day)

Frequently                 (2 - 5 hrs/day)

Constantly                 (5+ hrs/day)



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • General office setting, indoors temperature controlled.
  • The noise level in the work environment is usually moderate.

This position is currently not accepting applications.

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