Position Summary: The individual in this position will work as a member of the IT staff in the Network and Infrastructure Engineering group. The primary responsibility of this position is engineering and operation of the datacenter and cloud infrastructures. The candidate will help evolve the exisiting datacenter infrastructure as well as play a key role in the engineering and operations of cloud and hybrid virtualization. Desirable candidates will have:
- Experience (two or more years) solving challenging infrastructure problems in a production setting
- Experience administering cloud and on-premises virtualization technologies
- History participating in the entire lifecycle (planning, deployment, maintenance) of infrastructure monitoring and management
Minimum Qualifications and Requirements:
Education/Training: BS in Computer Science, Information Science, Information Technology with three (3) to five (5) years experience or equivalent combination of training and experience. Candidates with a degree in other technical fields (e.g., engineering) and years of relevant experience as described above will be considered as well.
Experience: Experience as a systems engineer for a heterogeneous infrastructure in a professional environment required. At least two of the five years relevant experience maintaining and evolving systems for the same organization is required.
Skills/Abilities: Administration and operation of Microsoft Azure and Office365 cloud infrastructures. Experience with VMWare vSphere 5.x and 6.x. Experience with datacenter equipment (e.g. racks, power distribution equipment, serial console networks, environmental monitoring, KVM solutions). Experience in the deployment and operation of monitoring and backup systems for servers, network devices, environmental monitoring equipment and other datacenter devices.
Mobility: Infrequent business travel required. Computer hardware installation and configuration required on a regular basis, sometimes involving transport of heavy objects (typically under 50 lbs.) short distances, use of hand tools, et cetera. Carrying of light objects (< 20 lbs.) for longer distances (intra-campus; 2-3 city blocks) may also be required.
Environmental Conditions: Ability to use a computer keyboard and display for extended periods of time; periodic work in a computer machine room or wiring closet environment.
Mental: Ability to work under pressure and meet deadlines; ability to prioritize tasks; strong learning capability; ability to interact effectively with others of varying technical competency, vendors, managers, and other technical research staff; ability to work effectively with other groups within the SEI and Carnegie Mellon. Good technical problem-solving skills. Strong information organization skills as well as good oral and written communication skills are required.
Other: Ability to provide technical support on a 24x7 basis is required, including weekends. There is a rotating on-call component to this position. Candidate must respond to outage events via remote access (in appropriate circumstances) within 30 minutes. Some situations in this role will demand an on-site response; on-site response to the local SEI facility must be achieved within 60 minutes barring extreme adverse weather conditions.
Candidates will be subject to a background check and must be eligible to obtain and maintain a Department of Defense security clearance.
Preferred Qualifications and Requirements:
Education/Training: MS in Information Science or Information Technology.
Licenses: MCSA: Cloud Platform or VMware Certified Professional (VCP)
Experience: Five years of experience as a system administrator in relevant technologies with some team leadership experience. Working with governmental accreditation requirements for operating IT environments and networks, such as NISPOM, DCID and STIG.
Skills/Abilities: Operation and servicing of Dell server equipment, IBM Tivoli Storage Manager operations, SAN/NAS technologies, and Nagios.
Other: Clearances: United States DoD Top Secret or equivalent that is transferrable to the SEI.
Accountability: Employee is accountable for describing, implementing and/or maintaining an efficient, reliable and secure configuration of computing services in support of the SEI initiatives and/or a sponsor/client. Employee may be responsible for the proper handling/destruction of confidential and sensitive information.
Direction:Employee will be expected to work under minimum supervision within the defined scope of authority and in accordance with SEI ITS operating guidelines.
Decisions: Under management direction, the employee will decide the appropriate configuration for production computing services. Employee will determine how best to allocate and/or acquire resources necessary to implement and evolve information services. Employee will determine the cause of computing problems and take corrective action in a timely fashion when a system/service fails or becomes unavailable. Employee will describe the appropriate procedures to configure and maintain a particular computing system to support one or more critical business functions in a secure manner.
Supervisory Responsibilities: Employee may, at the manager or team leader’s discretion, task/supervise other employees in completion of specific tasks. Employee will provide assistance to staff members / clients in the proper configuration/use of computer hardware and software services and tools.
Job Functions or Responsibilities:
40% Operation, monitoring and administration of the cloud and virtualization systems
30% Maintenance and evolution of the datacenter
10% User infrastructure problem identification / resolution.
5% Develop draft documents on the proper configuration/use of facilities and services.
10% Support other SEI Infrastructure production services.
5% Maintaining awareness of evolving trends in backups and disaster recovery
100% TOTAL EFFORT
Organizational Chart: IT Director < Network and Infrastructure Engineering Manager < Infrastructure Engineering Team Lead < Senior Systems Engineer
Carnegie Mellon University is an EEO/Affirmative Action Employer – M/F/Disability/Veteran