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Level 2 Desktop Support Technician 

About the Organization AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit, or call AmTrust toll-free at 866.203.3037.  
Position Level 2 Desktop Support Technician  
Location GA, Alpharetta  

The level 2 technician will work with Corporate Desktop/Level 2 and local IT teams to support end users. This will include Printer, laptop, PC, copier, remote desktop, and application support for user-base.  Duties include but are not limited to:

  • Oversee all aspects of the desktop environment for large groups of employees
  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
  •  Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
Position Requirements
  • A+ Certification highly desirable
  • Experience with Windows XP/7
  • Knowledgeable in Microsoft Office Applications
  • Hands on experience with Adobe Acrobat, VPN Clients, Imaging (Ghost, WDS)
  • Working knowledge with Helpdesk Ticketing Systems (Service Now preferred )
  • Troubleshoot and installation of Laptops/PC, printers, and copiers

Experience with the following desirable:

  • Experience working with Active Directory
  • Printer Servers
  • Windows Servers
  • Basic Networking ( TCP/IP )
  • Cisco Phones
  • Microsoft MCP ( MS Certifications )


Open Date 5/9/2014  
Full-Time/Part-Time Full-Time  
Req Number INF-14-00046  
Number of Openings 1  

This position is currently not accepting applications.

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