Provide assistance to claim adjusters by performing a variety of support services that include, but are not limited to, those listed in the essential job functions section below.
Essential Job Functions
•Assist adjusters in contacting insureds or other involved persons to obtain missing or incomplete information.
•Provide customer service, such as giving limited instructions on how to proceed with claims, completing timely and accurate responses to customer inquiries and resolving minor complaints which arise during the claims handling process.
•Performs data entry functions (claim checks, claim file updates, forms, form letters, electronic interfaces, etc.) as directed by claims adjuster or supervisor.
•Receives and/or returns telephone calls as directed by claims adjuster.
•Performs general maintenance of claims documents in the claim files.
•Other tasks as assigned by adjusters or supervisor.
Position involves various administrative functions during the claims process as requested by designated adjusters. Additional duties as assigned by supervisor/manager.