Level 2 Support Technician 

About the Organization AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit www.amtrustgroup.com, or call AmTrust toll-free at 866.203.3037.  

Position Level 2 Desktop Support Technician  

Location GA, Alpharetta  


The level 2 technician will work with Corporate Desktop/Level 2 and local IT teams to support approximately 100 end users in Boca Raton and Clearwater Florida. This will include Printer, laptop, PC, copier, remote desktop, and application support for user-base.

Position Requirements

  • A+ Certification highly desirable
  • Experience with Windows XP/7
  • Knowldgeable in Microsoft Office 2003 and above.
  • Hands on experience with Adobe Acrobat, VPN Clients, Imaging (Ghost,WDS)
  • Working knowledge with Helpdesk Ticketing Systems ( TrackIt preferred ).
  • Troubleshoot and installation of Laptops/PC, printers, and copiers
  • Strong communication and customer service skills required.
  • Experience with the following desirable but not needed.

Experience with the following desirable:

  • Experience working with Active Directory
  • Printer Servers
  • Windows Servers
  • Basic Networking ( TCP/IP )
  • Avaya Phones
  • Microsoft MCP ( MS Certifications )



Position Requirements  

Open Date 10/16/2013  

Full-Time/Part-Time Full-Time  

Req Number INF-13-00168  


Number of Openings 1  

This position is currently not accepting applications.

To search for an open position, please go to http://AmTrustNorthAmerica.appone.com


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