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Business Process Manager 

About the Organization AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit, or call AmTrust toll-free at 866.203.3037.  
Position Business Process Manager-Specialty Risk  
Location NC, Charlotte  

This role is with AmTrust’s Specialty Risk Group, whose business is underwriting warranties, service contracts, credit products, and other specialty insurance programs.  The Business Process Manager will work closely with IT, Business Development, Compliance, Finance, Underwritering, and account managers to ensure that new programs and changes to programs are effectively managed through AmTrust Specialty Risk’s management processes and systems.  He or she will lead a team to achieve the company’s goals in three primary areas of responsibility:  1.) set-up receipt of accurate program data, for both premium and claims, that complies with AmTrust’s data integrity plan; 2.) manage the program on-boarding and change processes; 3.) manage and maintain the company’s business process management system, including reporting pipeline activity to management and ensuring the system is up to date and populated with all new activity and changes.

The employee will be responsible for implementing tactics to achieve the group’s goals that include:

  • Work with the program underwriter and account manager to ensure that; programs in the pipeline are documented and reported, necessary due diligence is conducted, all required documentation and reports are obtained/completed, necessary department approvals are obtained, and all contractual, regulatory, IT, and financial set-ups are implemented and documented.
  • Support AmTrust’s business process management system, ensuring that all new programs and changes to programs are populated and up to date.
  • Continue to develop and enhance the functionality and reporting capabilities of AmTrust’s business process management system.  Work with the business and IT to scope and design reports and changes/enhancements to the system.

Candidate should possess the following skills and experience:

  • 5+ years of project management, change management, systems and process development, or insurance, service contract, or warranty operations experience
  • Strong project management skills
  • Skilled in Microsoft Office programs
  • Skills or experience in the following areas is preferred:
    • warranty/service contract administration
    • database structure
    • Lean Process or Six-Sigma
    • statutory accounting
    • P&C underwriting and/or claims


Position Requirements  
Open Date 12/11/2013  
Full-Time/Part-Time Full-Time  
Req Number INF-13-00159  
Number of Openings 1  

This position is currently not accepting applications.

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