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Title

Help Desk Support Specialist 

About the Organization AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit www.amtrustgroup.com, or call AmTrust toll-free at 866.203.3037.  
Position Helpdesk Technician  
Location OH, Cleveland  
Description

PURPOSE OF THE POSITION: Provides first level computer system, desktop, and remote support to all AmTrust users. Responsible for problem reporting, problem resolution, and problem escalation for all supported products, services, and platforms.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

•Provides first level contact and problem resolution for users with hardware, software and application problems Using advanced troubleshooting skills, resolves as many problems as expertise permits using available tools and resources.

•Solves problems on Windows platforms with proficiency.

•Escalates problems as appropriate, following established Help Desk procedures.

•Maintains communications with users during the problem resolution process.

•Provides accurate and timely logging of problems and resolution for problems in the Help Desk ticket system.

•Stays current with system information, changes, and updates.

•Other related duties may be assigned.

 
Position Requirements

 

•Working knowledge of fundamental operations of Windows software, PC, laptop and server hardware and related IT equipment such as printers, wireless devices, and scanners.

•Superior customer service and people skills are a must

•Excellent oral and written communication skills

•Strong problem analysis, problem solving, and attention to detail skills

 
Open Date 8/14/2013  
Full-Time/Part-Time Full-Time  
Req Number INF-13-00074Z  
Shift -not applicable-  
Number of Openings 3  

This position is currently not accepting applications.

To search for an open position, please go to http://AmTrustNorthAmerica.appone.com



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