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Casualty Claims Supervisor 

About the Organization AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit, or call AmTrust toll-free at 866.203.3037.  
Position Claims Supervisor  
Location TX, Dallas  

This position will supervise 4 to 5 Casualty Adjusters who will be handling claims arising from our general liability and commercial automobile policies.  Their supervision will include the technical development of the adjusters claim files which includes, coverage, liability investigation, development and evaluation of damages, settlement strategy and litigation management.  These claims in various jurisdictions throughout the country and, as such, experience in multiple jurisdictions is required. These positions will also have personnel administration responsibilities for the adjusters they supervise. These positions will assist the Casualty Claim Manager on various special projects as needed.

Essential Job Functions

  • Assigns new claims to unit members based on complexity and skill set of staff.
  • Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement.
  • Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications.
  • Ensures claim processing is consistent with applicable policies, procedures and department guidelines.
  • Supervises maintenance of all claim records.
  • Reviews appeals and complaints that Adjusters are unable to resolve and prepares formal response to consumer complaints.
  • Analyzes and approves insurance claims.
  • Provides file authority as appropriate to unit staff.
  • Completes regular quality audits of staff’s work, records results and counsels staff to bring work to or above standards.
  • Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
  • Completes special projects as assigned.
  • Assures that all customers receive quality service.
  • Other tasks as assigned by Claim Manager/Assistant Vice President/Vice President.

Supervisory Responsibilities

  • Establishes and executes controls to assure that the quality of the work meets or exceeds standards.
  • Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
  • May recruit, hire and recommend or initiate promotions, transfers and disciplinary action.
  • Manages personnel administration including employee evaluations and salary administration.
  • Participate in the specialized training and handling of complex claim matters and projects requiring advanced claim knowledge and experience.
  • Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws.
Position Requirements


  • College degree or 7 years equivalent experience and skills required.
  • Valid adjuster’s license in appropriate jurisdictions or ability to obtain such, if required by subordinate position duties.
  • Thorough understanding of laws, principles of coverage, liability and insurance industry in general.
  • Analytical and human relations skills are critical.
  • Leadership skills; ability to plan, organize, delegate and develop corporate human resources.
  • Effective communication skills; ability to obtain information from others and deliver information to others orally and in written form.
  • Ability to carry out detailed written and verbal instructions.
  • Ability to work with little supervision and direction.
  • Sound command of the English language.
  • Ability to operate business technology.
Open Date 3/20/2013  
Full-Time/Part-Time Full-Time  
Req Number CLA-13-00034Z  
Number of Openings 1  

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