CPP Processing Technician-1 

About the Organization AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit www.amtrustgroup.com, or call AmTrust toll-free at 866.203.3037.  

Position Processor  

Location OH, Cleveland  

Description The CPP Processing Technician handles all aspects of processing and issuance of policy change requests in accordance with a letter of authority and company guidelines. The technician may also provide underwriting support in areas of processing endorsement quotes as needed. The technician may have frequent contact with field office staff and agents to compile information and communicate the status of various accounts.

Principal Job Accountabilities
• Processes and prepares endorsements, non renewals, cancellations and reinstatements to inforce policies.
• May support underwriting in the entry and processing of quotes for endorsement transactions.
• May present information and training to other employees by telephone or in person relating to company products and system usage.
• Communicate in writing and by telephone with agents and field office staff to gather information for risk development.
• Follow up to confirm all activity is complete and endorsements are issued in accordance with company guidelines or by requested dates.
• Manually rates endorsements that are not fully automated.
• Order reports as required by underwriting procedures or specific underwriter direction as needed by endorsement request.
o Review MVR reports for violations and refer those to the underwriter for consideration.
• Order Specific Rates from ISO when a Tentative Rate is used for the determination of premium.
• Handle endorsement decisions within letter of authority.
• Meet or exceed individual standards for productivity and quality.
• Perform other duties as assigned.

• Respond to agent and field office inquiries on the status of endorsements.
• Meet or exceed established service center standards.
• Promote a team atmosphere in the unit and the company.
• Support company guidelines by demonstrating a professional businesslike demeanor while adhering to company guidelines relating to attendance and attire.

Skills/Training Requirement(s)
• Must be able to accurately enter information in a windows based environment.
• Must be proficient in Word, Excel or Access.
• Must have good communication skills including ability to establish rapport by telephone and write with correct grammar, punctuation and focus.
• Must be able to follow underwriting direction.
• Must be familiar with internet business transactions.
• Must be able to manually rate all lines of business.
• Must be customer service oriented.
• Must be well organized and have good follow-through.
• 2 years insurance experience preferred.

Position Requirements  

Open Date 3/4/2013  

Full-Time/Part-Time Full-Time  

Req Number ADM-13-00011Z  


Number of Openings 1  

This position is currently not accepting applications.

To search for an open position, please go to http://AmTrustNorthAmerica.appone.com


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