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Technical Service Representative 

About the Organization AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit www.amtrustgroup.com, or call AmTrust toll-free at 866.203.3037.  
Position Technical Service Rep  
Location TX, Bedford  
Description

Warrantech Corporation, a division of AmTrust Financial Serivces Inc., is looking for experienced Technical Service Reps for their Bedford call center. 

PURPOSE OF THE POSITION:

Carries out the functions and goals of the Call Center Department and objectives of the organization within the guidelines and procedures that have been established by the TSR Supervisor.  This person will answer incoming calls to diagnose problems and authorize repairs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned:

  • Answers incoming phone calls from service centers and dealers to authorize / deny claims based on technicians findings.
  • Diagnose technical problems and authorize repairs
  • Communicate effectively with internal and external customers and service providers to expedite warranty repair work
  • Obtain clarification regarding claims issues with managers, back office, and claims department
  • Communicates all necessary business information to the Call Center Supervisors.
  • Contributes to team effort by accomplishing related results as needed.
 
Position Requirements

 

  • High School Diploma or GED; Associates Degree in Electronics or Computers preferred but not required
  • Strong understanding of appliances and/or electronics
  • Previous experience in diagnosing and repair of electronics is required
  • 2-3 years experience in a technical resource or retail related field
  • Must pass a proficiency exam with a minimum score of 80%
  • Above average communication skills, both verbal and written
  • At least one year working in a call center envirornment strongly preferred
 
Open Date 2/6/2013  
Full-Time/Part-Time Full-Time  
Req Number CAL-13-00055  
Shift  
Number of Openings 1  

This position is currently not accepting applications.

To search for an open position, please go to http://AmTrustNorthAmerica.appone.com



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