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Title

Customer Service Representative 

About the Organization AmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage. For more information about AmTrust, visit www.amtrustgroup.com, or call AmTrust toll-free at 866.203.3037.  
Position Customer Service Rep  
Location TX, Bedford  
Description

Warrantech Corporation, a division of Amtrust Financial Services, is currently seeking experienced Customer Service Representatives for its Bedford, TX call center location. Customer Service Representatives will be responsible for handling all incoming calls to our warranty call center.

Essential Roles and Responsibilities:

  • Assist Warranty/Insurance customers by providing the highest level of service
  • Receive incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, warranty terms and conditions, service calls, and general questions
  • Utilize troubleshooting and problem solving skills to successfully supply accurate information to callers
  • Research, respond and resolve customer issues in a timely fashion
  • Retrieve information from our systems (based on customer inquiry) and communicate information back to customer in a clear and educated manner

 

 
Position Requirements

Job Requirements: 

  • High school diploma or GED equivalent
  • Some college preferred
  • One year of customer service experience in a call center environment, preferably dealing with complaint resolution and escalation calls is preferred
  • Should have a knowledge and strong understanding of call center metrics
  • Must pass Call Center Assessments with a score of 80% or higher
  • Proficient computer skills and data entry
  • Insurance and or Warranty experience preferred but not required
  • Experience with AS400 highly preferred
  • Mastery of the English language, both written and verbal
  • Ability to think independently and make decisions
  • Professional telephone etiquette and excellent oral and written communication skills
  • Detail oriented with the ability to multi-task and follow procedures
  • Proficient in Windows based programs with superb navigational skills
  • Background that supports consistent employment and job stability

Qualified candidates will be contacted by a member of our call center management team for further consideration.

 
Open Date 11/26/2012  
Full-Time/Part-Time Full-Time  
Req Number CAL-12-00195  
Shift  
Number of Openings 1  

This position is currently not accepting applications.

To search for an open position, please go to http://AmTrustNorthAmerica.appone.com



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