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Product Support Representative 


Consider this…

As Servpro Professional Cleaning Product’s new Product Support Representative, your dedication will not go unnoticed, under general supervision; you will provide product support to customers via the telephone and/or email. You will directly contribute to our Purpose:  "To help entrepreneurs succeed."  And you can be a part of this.  

In this role, you will be using product knowledge and providing the highest level of customer service and support to resolve issues quickly while strengthening/building relationships.

If this sounds like a challenging opportunity in which you could really contribute your skills to, please check out a few responsibilities and the minimum requirements below and then apply today!

 A Few Responsibilities:

  • Provide first level troubleshooting in order to identify and resolve customer requests for support.
  • Daily interaction with various customers via telephone.
  • Assist the Chemist and Assistant Manager as needed.
  • And more…
Position Requirements

Minimum Requirements Include:

  • HSD/GED; College Degree is preferred.
  • 3+ years working experience as a customer service representative or within a call center.
  • A plus would be experience and familiarity of products used to clean, sanitize, disinfect and deodorize carpets, tiles, hardwood and other surfaces.
  • Familiar with the water and fire restoration environment, another plus.
  • Proficient in Microsoft Office; especially with Word and Excel.
  • Knowledge of Great Plains is a plus.
  • Excellent customer service and consultative skills.
  • Strong written, verbal, interpersonal and problem solving skills.
  • Ability/desire to learn quickly and work independently, as well as within a team.
  • Capability to work in a fast paced, team oriented office environment.


Servpro Industries, Inc. has received multiple honors, including:

  • 2004-2013 Entrepreneur Magazine - ranked #1 in Restoration Services; ranked #4 Franchise Opportunity overall in 2012.
  • 2012 Forbes Magazine - ranked #5 in "Top Franchises for the Buck."
  • 2011 CNN - ranked #7 Franchise Opportunity overall.
  • 2010-2011 Dun and Bradstreet - ranked #9 Franchise Opportunity overall.
  • 2008-2012 Nashville Business Journal - Top 25 Fastest Growing Private Companies.
  • 2007 Nashville Business Journal's Women of Influence Award presented to Servpro Industries, Inc. CEO Sue Steen.


Benefits That Make a Difference!

SERVPRO® offers a truly comprehensive, competitive and affordable benefits package. We offer the following health and lifestyle benefits:

  • Competitive starting salary.
  • Exceptional benefits package including medical, dental, and prescription coverage and more.
  • 401(k) with company match.
  • Vacation, Personal and Reserve time.
  • Wellness program.
  • Tobacco-free campus.
  • Flexible Spending Account (FSA).
  • Profit Sharing Program.
  • Employee Assistance Program.
  • Employee Fitness Center - NOW OPEN!
  • Plus more…


Travel Requirements : N/A  
Compensation : Hourly position with excellent benefits!  
Open Date 5/3/2013  
Number of Openings 1  
Number Filled 1  
Full-Time/Part-Time Full-Time  
About the Organization At Servpro Industries, Inc., it is our vision to be the premier cleaning and restoration company in the world. So when disaster strikes, homeowners, businesses and insurance providers will rely on us to respond with unparalleled service excellence. As a nation's leading fire and water cleanup and restoration company with more than 1,700 franchises nationwide, we are growing rapidly creating exciting opportunities for "A Level" talent at our Corporate headquarters in Gallatin, TN.

As a valued Servpro Industries, Inc. employee, you'll be part of a stable, growing company offering state-of-the-art customer service and products throughout the United States and an excellent working environment to its employees. The top qualified candidate will receive an attractive salary and competitive benefits. You will also be surrounded by a dynamic environment that fosters career achievement.

Do you love a challenge' Are you motivated to help people succeed' Do you have a dream' Do you want to form relationships with quality people' Do you just love the color green' Servpro Industries, Inc. may just be for you.

EOE M/F/D/V - Servpro Industries, Inc. is a Drug-free and Tobacco-free Campus.

Other Info. : No phone calls or 3rd party recruiters, please!  

This position is currently not accepting applications.

To search for an open position, please go to


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