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Operations Manager 

About the Organization Why work at KEMBA? KEMBA Financial Credit Union is a not-for-profit financial institution, founded in 1933. Our mission is to provide superior quality, innovative, convenient, and competitive financial services that contribute to the well being of our members and their families. We take this commitment seriously.

Thanks to prudent decision-making and hard work, KEMBA has grown steadily over the years and has become one of the largest credit unions in Ohio. We are very proud to say that throughout the recent economic recession, we have continued to hire new associates, give raises to existing associates, and offer the same level of benefits offered before the recession began!

KEMBA offers competitive pay in addition to medical, dental, and vision insurance, 4 weeks of paid time off (PTO) per year, holiday pay, dollar-for-dollar 401(k) match up to 5% of associates' salaries, profit sharing, tuition reimbursement, as well as free life and disability insurance.

KEMBA also provides a safe, professional working environment for all of its associates. We have 7 branches to serve our members plus a corporate office. All of our facilities are modern, clean, and visually appealing. In addition, KEMBA associates enjoy using the latest technologies to ensure that we are able to deliver excellent service to our members and that our associates are able to perform their jobs as efficiently as possible.

Pre-employment background check required. Equal Opportunity Employer/M/F/D/V

If you have a disability and are unable to utilize our online application system, you may mail your resume to KEMBA Financial Credit Union, Attn: Human Resources, 555 Officenter Place, Gahanna, OH 43230.

*All benefits are available to full and part-time associates working at least 25 hours per week. Associates working at least 20 hours are eligible for all benefits except medical, dental, and vision.  



The Operations Manager is responsible for managing KEMBA’s back office operations and credit and debit card products and processes.  Activities completed as part of the back office operations include but are not limited to: scanning organizational documents, supply ordering and expense control of the organization’s supplies, mail processing, member account opening, payment processing and Individual Retirement Account maintenance.  In addition, this area acts as a support staff to our member-facing associates.


The Operations Manager also oversees the credit union’s credit and debit card programs, including growing the credit card portfolio, increasing product profitability, interchange income and insurance penetration while reducing risk exposure and fraud on the credit and debit card products.  The Operations Manager will coordinate and manage projects and cross-functional activities to develop and execute strategies geared toward meeting the above initiatives.


The position will analyze, recommend and implement process improvement strategies and initiatives for the department in both the operational area as well as the plastic card area.


Duties and Responsibilities:

  • Responsible for all aspects of the back office operations duties as defined above.
  • Responsible for all aspects of the debit card and credit card programs as defined above.
  • Coordinate, supervise and effectively schedule the department staff and their daily activities in servicing the membership.
  • Provide consistent and ongoing support to the Operations staff:
  1. Plan and conduct regular department meetings;
  2. Implement training as needed;
  3. Recognize and reward employees for achievement;
  4. Act as a role model and motivator;
  5. Provide goals and feedback to the department.
  6. Conduct periodic performance reviews and work with Human Resources to address issues of non-performance and the creation of performance improvement plans.
  7. Maintain employee time records and report any missed work and scheduled days off.
  • Responsible for credit and debit card product management, inclusive of product growth and maintenance of current and implementation of new products and programs.
  • Manages the credit card program metrics via financial analysis with a focus on increasing the growth and profitability of the credit card portfolio, interchange income and insurance penetration.
  • Researches, recommends and implements process improvement initiatives in order to streamline processes and reduce and/or eliminate inefficiencies.
  • Develops strategies to mitigate fraud, risk and loss.
  • Assists with the definition and execution of all strategic, operational and financial aspects of department.
  • Communicates regularly with management on status, risks and financial and operational program metrics.
  • Coordinates all project management and cross-functional activities as it relates to operations and the card programs.
  • Works with Technology and Member Services to streamline processes and increase automated payment processing.
  • Negotiates contracts with a range of vendors/suppliers. Manages external resources and coordinates all activities.
  • Assist in other areas as directed by Credit Union management.
  • Develop an understanding of credit union history, philosophy, organization, policies and operational procedures.
  • On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.


Required Qualifications:

Bachelor’s degree in Finance, Business or equivalent education and experience.

Minimum two or more years of relevant work experience as a Product Manager in Operations, Credit Cards and/or Financial Services.

Prior experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization.

Strong project / program planning and execution experience.

Excellent verbal and written communication skills and interpersonal abilities.

A self-motivated team player who is able to define, structure and prioritize work, but who also has the flexibility and capability to change priorities when circumstances dictate.

Ability to understand, undertake and complete complex analysis to support strategy testing.

Understanding of issues relating to card and non-card fraud.

Initiative, persistence and detail orientation skills.

Proficiency in Microsoft Office applications.

Strong organizational and time management skills.


Desired Qualifications:

Credit card background




Physical Activities and Requirements of This Position:


Talking:                                  Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.


Average Hearing:                  Able to hear average or normal conversations and receive ordinary information.


Repetitive Motion:                Movements frequently and regularly required using the wrists, hands, and/or fingers.


Average Visual Abilities:      Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.


Physical Strength:                  Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally. 


Position Requirements  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Location Gahanna Corporate Office  
Req Number MAN-13-00003  

This position is currently not accepting applications.

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Posted on: 2/3/2012
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