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Operations Specialist 

About the Organization Why work at KEMBA? KEMBA Financial Credit Union is a not-for-profit financial institution, founded in 1933. Our mission is to provide superior quality, innovative, convenient, and competitive financial services that contribute to the well being of our members and their families. We take this commitment seriously.

Thanks to prudent decision-making and hard work, KEMBA has grown steadily over the years and has become one of the largest credit unions in Ohio. We are very proud to say that throughout the recent economic recession, we have continued to hire new associates, give raises to existing associates, and offer the same level of benefits offered before the recession began!

KEMBA offers competitive pay in addition to medical, dental, and vision insurance, 4 weeks of paid time off (PTO) per year, holiday pay, dollar-for-dollar 401(k) match up to 5% of associates' salaries, profit sharing, tuition reimbursement, as well as free life and disability insurance.

KEMBA also provides a safe, professional working environment for all of its associates. We have 7 branches to serve our members plus a corporate office. All of our facilities are modern, clean, and visually appealing. In addition, KEMBA associates enjoy using the latest technologies to ensure that we are able to deliver excellent service to our members and that our associates are able to perform their jobs as efficiently as possible.

Pre-employment background check required. Equal Opportunity Employer/M/F/D/V

If you have a disability and are unable to utilize our online application system, you may mail your resume to KEMBA Financial Credit Union, Attn: Human Resources, 555 Officenter Place, Gahanna, OH 43230.

*All benefits are available to full and part-time associates working at least 25 hours per week. Associates working at least 20 hours are eligible for all benefits except medical, dental, and vision.  


The Operations Specialist is expected to provide account related support for the credit union, including government items that require compliance with various rules and regulations to ensure accuracy.  The Operations Specialist also provides project support to Operations/Card Services personnel and management.  Today’s business environment is one of much change and evolution.  To this end, it is expected of an Operations Specialist, either through execution or observation, to offer suggestions or ideas to continuously improve current processes.


Duties and Responsibilities:

  • Assumes responsibility for processing mail payments:
  1. Processes mail and posts payments and/or deposits daily
  2. Sends out receipts or contacts Members if there are questions about posting payments or deposits
  3. Reviews large checks for deposit to Members’ accounts and places a hold where appropriate


  • Opens new Member accounts and creates initial and ongoing correspondence


  • Assumes responsibility for government related item processing and complying with rules and regulations


  • Processes Deposit on Demand checks for collection and scanning
  • Scanning of all documents within the credit union into the storage database
  • Administration of HSAs, IRAs, and deceased accounts
  • Administration of court ordered child support payments, notices, and garnishments


  • Completes exception reporting


  • Assists Card Services area with normal duties as time permits
  • Assists Operations/Card Services area with departmental projects as time permits
  • Develops an understanding of Credit Union history, philosophy, organization, policies and operational procedures


  • Performs other duties as required by Credit Union management


  • On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs.


  • Must be able to relate to other people beyond giving and receiving instructions:
  1. Can get along with coworkers or peers without exhibiting behavioral extremes
  2. Perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others
  3. Respond appropriately to criticism from a supervisor
Position Requirements

Required Qualifications:

High school graduate or equivalent

Strong organizational and analytical skills

Sense of priority and attention to detail

Must value a high degree of accuracy

Ability to handle multiple tasks simultaneously

Professional demeanor

Prior experience in a customer service role

Collaborative in nature

Effective communication skills

Intermediate PC skills (Windows)

Proficient typing and keyboarding skills

Assertive problem solving skills

Ability to work well independently or as part of a team

Ability to work in a changing fast-paced environment


Desired Qualifications:

Undergraduate degree in operations, accounting, finance, or related education and experience

Three to five years of related experience

Advanced PC skills (Windows), specifically spreadsheet skills (Excel, Quattro Pro, Lotus 123)

Prior experience in a financial/banking institution

Familiarity with basic accounting procedures

Knowledge of card processing procedures and requirements


Physical Activities and Requirements of This Position:

Finger Dexterity:   Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking:                  Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:    Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion:      Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities:      Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:        Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally. 




Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Gahanna Corporate Office  
Req Number OPE-12-00001  

This position is currently not accepting applications.

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