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Member Services Representative 

About the Organization Why work at KEMBA? KEMBA Financial Credit Union is a not-for-profit financial institution, founded in 1933. Our mission is to provide superior quality, innovative, convenient, and competitive financial services that contribute to the well being of our members and their families. We take this commitment seriously.

Thanks to prudent decision-making and hard work, KEMBA has grown steadily over the years and has become one of the largest credit unions in Ohio. We are very proud to say that throughout the recent economic recession, we have continued to hire new associates, give raises to existing associates, and offer the same level of benefits offered before the recession began!

KEMBA offers competitive pay in addition to medical, dental, and vision insurance, 4 weeks of paid time off (PTO) per year, holiday pay, dollar-for-dollar 401(k) match up to 5% of associates' salaries, profit sharing, tuition reimbursement, as well as free life and disability insurance.

KEMBA also provides a safe, professional working environment for all of its associates. We have 7 branches to serve our members plus a corporate office. All of our facilities are modern, clean, and visually appealing. In addition, KEMBA associates enjoy using the latest technologies to ensure that we are able to deliver excellent service to our members and that our associates are able to perform their jobs as efficiently as possible.

Pre-employment background check required. Equal Opportunity Employer/M/F/D/V

If you have a disability and are unable to utilize our online application system, you may mail your resume to KEMBA Financial Credit Union, Attn: Human Resources, 555 Officenter Place, Gahanna, OH 43230.

*All benefits are available to full and part-time associates working at least 25 hours per week. Associates working at least 20 hours are eligible for all benefits except medical, dental, and vision.  

Are you ready to join a high paced, progressive culture? Are you ready to join the largest Credit Union in Central Ohio and third largest in the state? KEMBA RETURNED OVER $5.7 MILLION to its Member-owners in 2013 and is ranked NUMBER ONE in Central Ohio Credit Unions for TOTAL RETURN TO MEMBERS by Callahan and Associates (seven quarters running).

KEMBA Financial Credit Union is seeking a knowledgeable, sales-oriented professional to join its Whitehall Member Services team.

The Member Services Representative is responsible for performing a broad variety of Member services such as opening and closing accounts, renewing certificate accounts, and assisting Members with bookkeeping and checking account challenges.  This individual will also answer Members’ questions regarding their Credit Union services as well as cross-sell additional services. 

KEMBA offers competitive pay, incentives, an excellent benefits package, and much more.  If you want to put your experience to work for a company that values people and the opportunity to enhance the lives of those we serve, please apply today by completing the online employment application on our Careers page at


Pre-employment background check required.

Equal Opportunity Employer /M/F/D/V


Position Requirements

The ideal candidate will have one to two years of experience in a sales/customer service environment, a strong commitment to quality and professionalism, plus effective communication and problem solving skills. Basic PC (Windows-based) software skills are a must.


Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Whitehall Branch  
Req Number CUS-12-00020  

This position is currently not accepting applications.

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