The Call Center Representative talks with customers by phone or in person to take product orders and ensure the best service possible. Call center representatives must be open to work 2 Saturdays per month, 1 night during the week and overall be available to work these shifts:
8:30 a.m. to 5:00 p.m.
9:00 a.m. to 5:30 p.m.
9:30 a.m. to 6:00 p.m.
Communicate effectively and work closely with customers to ensure that 100% customer satisfaction is reached.
Successfully present information and respond to questions from colleagues, supervisors, and customers.
Provide customers with product and pricing information, sell and upsell products, and accurately place customer orders into the computer system according to specifications.
Calculate and analyze figures such as discounts, interest, commissions, percentages, and shipping.
Keep open communication with the manager by relaying open and pending issues.
Use professional communication skills and responding to customers in a timely manner.
Basic computer and phone skills.
Research billing issues, misapplied payments, and customer issues.
Read, analyze, and interpret general and technical procedures within the call center.