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Title

Call Center Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Position Classification:

The Call Center Representative talks with customers by phone or in person to take product orders and ensure the best service possible. Call center representatives must be open to work 2 Saturdays per month, 1 night during the week and overall be available to work these shifts:

  • 8:30 a.m. to 5:00 p.m.
  • 9:00 a.m. to 5:30 p.m.
  • 9:30 a.m. to 6:00 p.m.

Key Accountabilities:

Communicate effectively and work closely with customers to ensure that 100% customer satisfaction is reached.

Successfully present information and respond to questions from colleagues, supervisors, and customers.

Provide customers with product and pricing information, sell and upsell products, and accurately place customer orders into the computer system according to specifications.

Calculate and analyze figures such as discounts, interest, commissions, percentages, and shipping.

Keep open communication with the manager by relaying open and pending issues.

Use professional communication skills and responding to customers in a timely manner.

Basic computer and phone skills.

Research billing issues, misapplied payments, and customer issues.

Read, analyze, and interpret general and technical procedures within the call center.

 
Position Requirements

Skills Required

  • Fluency in English.
  • Basic reading, writing, and arithmetic skills.
  • Familiarity with computers and their functions. Also, familiarity with Windows programs.
  • Effectively communicate through listening and speaking in a friendly and clear tone.
  • Ability to work in a team setting.
  • Facility to problem solve, analyze and interpret data, and present findings.
 
Shift Days  
Location Sunrise, Florida  
Number of Openings 1  
Open Date 2/12/2013  
Req Number CUS-13-00002  
Shift 8:30 a.m. to 5:00 p.m;
9:00 a.m. to 5:30 p.m.;
9:30 a.m. to 6:00 p.m.

 
Salary $10 per hour  

This position is currently not accepting applications.

To search for an open position, please go to http://NaturesProductsInc.appone.com




 


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