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Linux Systems and Desktop Support 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This is a contract-to-hire opportunity with a successful, expanding, startup company in Palo Alto CA. 
The IT manager will support users with hardware and software issues including repairs, enhancements, new installations and various other IT related problems.  The IT manager will set-up, deploy, troubleshoot, fix and upgrade computers, software and other equipment.  They will be responsible for maintaining the corporate network, including wireless, wired and VPN networks.
Job Responsibilities:
•       Employee laptop and mobile device setup, configuration and support based on security standards including SaaS solutions.
•       New hire computer, mobile and IT services orientation; employee exit management
•       Troubleshoots system hardware/software problems in a mixed (OSX, *nix, Win ) environment
•       Assist with provisioning and maintaining virtual machines
•       Set up firewalls, VPN, etc.
•       Establish a backup strategy and ensure backups, replication jobs, and system monitoring tools are kept current
•       Assist with ergonomics requests (raising desks, etc.) for office workstations
•       Establish a ticketing system for IT support using JIRA and maintain JIRA
•       Maintain asset tagging
•       Maintain IT documentation
•       Prevent, monitor and respond to ensure user issues, escalating as appropriate.
•       Anticipate changes in resource requirements and plan and execute appropriate
Position Requirements
Desired Skills and Experience
•       Bachelors degree in Management Information Systems, Computer Science or related fields
•       2-4+ years of experience in a desktop or IT support role
•       Strong experience troubleshooting, triaging and resolving technical issues.
•       General networking knowledge
•       Experience with virtualization technologies
•       Strong communication, organization and time management skills
•       On-call availability for nights and weekends
•       Good knowledge of supporting cloud-based services such as Google Apps and Mac OSX and Windows systems
•       Basic knowledge of Linux
•       Demonstrate initiative, patience, enthusiasm, creativity and flexibility
•       Strong written and verbal communication skills
•       Ability to perform assigned duties with attention to detail, speed, accuracy and follow-through
Location San Francisco, CA  
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $2B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

PCM: The right technology, delivered!

PCM is an Equal Opportunity / Affirmative Action Employer: Minority / Female / Disability / Veteran  
Tags service, repair, retail, ACTC, repair management  
Req Number INF-14-00113  
Internal Approved REQ#  

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