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Sr. Incident Coordinator - Technical 


The Sr. Incident Coordinator is responsible for managing administrative aspects of client and company projects, tracking and monitoring of project progress with regards to deadlines and client needs, assisting in scheduling and logistical coordination, and communicating frequently with technicians, team members, and management.

Essential Duties:

  • Provides all reporting info utilizing excel and crystal reports
  • Manage process of all equipment orders
  • Handles all escalated calls
  • Coordinates with clients schedules and deadlines on all deliverables
  • Assists in monitoring teams progress and overseeing workload
  • Manages ticket flow; understands process 
  • Coordinates client support efforts
  • Assists in preparing progress and planning documentation when necessary
  • Attends all client and staff meetings pertaining to project
  • Provide stellar customer service
Position Requirements

Must have 3+ years of experience in a technical environment – specifically hardware/break-fix and have an understanding of incident ticket process

Must have extensive experience using Excel and Crystal Reports; creating reports specifically

Must have Data Mining experience


Location Cleveland, OH  
Full-Time/Part-Time Full-Time  
Shift First  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, eCommerce, and retail store venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Req Number INF-13-00338  
Internal Approved REQ#  

This position is currently not accepting applications.

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