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Web Support Analyst 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description Position requires individuals with multi-tasking capability and solid communication and interpersonal skills with the ability to interface with many diverse customers in a professional manner with a high sense of urgency and sensitivity.
Specific skills required are defined below:

• 1+ years application help desk support or customer support experience
• Strong analytical skills required
• Ability to resolve Internet application functionality questions (i.e. how to order a part)
This position will be 2nd shift 3:30-midnight after a month of training on days.  
Position Requirements Ability to diagnose Internet application problems to classify as:
• Application related (bugs)
• Customer PC or browser related
• Network related (connectivity/ performance)
• Access or security related
• Database or data related
• Web Server or operating system related
• Working knowledge of Intel-based personal computers
• Experienced Internet user
• Process orientation a plus
Location Cincinnati, OH  
Full-Time/Part-Time Full-Time  
Shift Second  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Tags attention to detail and familiar with web services.  
Req Number INF-13-00337  
Internal Approved REQ# PCM-BILL-1309-36  

This position is currently not accepting applications.

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