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Service Technician 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Support staff for Windows 7 Upgrade......  Project 1 to 3 months. Potential for conversion to full-time PCM employee should the client like the field engineer's performance.

Primary work location is Newark NJ, but candidate should be comfortable working at either location.

1095 Avenue of the Americas - 37th Floor
New York, NY 10036

2 Gateway Center - 13th Floor
Newark, NJ 07102

Education: AS or AA in Computer Science; Electronic Engineering or equivalent experience, and formal training multiple products.

Experience: 3 - 5 years of hands-on experience and/or equivalent in hardware/software problem diagnosis and repair

a)      assist in and resolve problems referred by the second level help desk;
b)      possess an in-depth understanding of multiple product specific software and operating systems;
c)      prioritize and manage own workload;
d)      courteous, helpful and tactful in all communications;
e)      assist and instruct customer in the use of his/her End-User Machine/Software;
f)      detect and correct End-User Machine/Software errors;
g)      requires minimal technical support and assistance and often provides technical support;
h)      possess in-depth knowledge of the End-User environment.
i)      perform basic network troubleshooting to isolate and diagnose common network problems;
j)      provide basic installs, moves, adds and changes;
k)      make appropriate use of technical documentation, specialized test equipment and diagnostic aids in resolving complex technical problems;
l)      possess an in-depth understanding of communications and network applications;
m)      apply a systematic approach to troubleshooting and problem solving and have in-depth mechanical mastery;

Position Requirements

• 2-5 years Computer Systems experience

Other experience/skills that would be beneficial would be:

Windows XP Pro/ Windows 7

Office 2003/2010

Outlook 2003/2010

Imaging with SMS/SCCM

Remote Support of End Users

Active Directory Computer and Users

Hardware Break/fix: Computers and Laptops

Major Service Ticket System


Location New York, NY  
Full-Time/Part-Time Temporary  
Shift Days  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Req Number INF-13-00328  
Internal Approved REQ#  

This position is currently not accepting applications.

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