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Field Technician- part time 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

• Provide support to end users on a variety of IT issues
• Respond to telephone calls, email and personnel requests for technical support
• Document, track and monitor Service Desk tickets to ensure resolution in compliance with service level agreements.
• Ability to communicate technical information to non-technical personnel.
• Ability to install, support and maintain computer desktops, laptops thin clients, printers and/or related hardware and software.
• Manage the current telephone system: add, remove and change phone extensions, move phones as necessary.
• Analyze and resolve customized software program/application issues in a timely and accurate fashion, and provide end user training where required.
• Receive, prioritize, and document end-user issues and actively resolve end user help requests.

Position Requirements

• 2-5 years Computer Systems experience
• Microsoft Certified Professional (MCP) – 2003 preferred
• Hardware Certifications: A+
• Symantec Ghost experience
• Knowledge and experience supporting Microsoft OS and Applications
• Basic understanding of network connectivity issues (TCP/IP)
• Experience using diagnostic and service desk tracking / incident management system software
• Citrix knowledge/experience is a preferred
• Must possess outstanding interpersonal, verbal/written communication skills
• Self structured, independent thinker with a strong sense of urgency 

Location Louisville, KY  
Full-Time/Part-Time Casual  
Shift First  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $2B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

PCM: The right technology, delivered!

PCM is an Equal Opportunity / Affirmative Action Employer: Minority / Female / Disability / Veteran  
Req Number INF-13-00243  
Internal Approved REQ# PCM-BILL-1307-15  

This position is currently not accepting applications.

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