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IVR Application Developer 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Essential Functions:

• Perform programming tasks to continuously improve IVR (Interactive Voice Response) applications to maximize productivity and improve effectiveness
• Perform requirements analysis, design, implementation, code review, testing, deployment and documentation phases of IVR development projects following the SDLC process
• Identify and appropriately handle call flows that are Critical to Compliance
• Perform routine system changes and updates to Oracle databases
• Ensure development standards are being followed
• Document and support existing IVR applications
• Work closely with Lead Designer to better understand and implement projects
• Provide escalated technical support for resolution of production outages, root cause analysis and permanent correction
• Perform other duties and/or special projects as assigned


• Bachelor’s Degree in a Technology related field and a minimum 2 years of experience in developing software using one or more of the following technologies: Java, JSP,JDBC, C, C++, XML, Java Servlets, JavaScript, Apache Tomcat, SQL, VXML, Voice Recognition
• Minimum 2 years of experience developing IVR applications; preferably with Avaya IR and Nuance Natural Language
• Experience using UNIX command line interface, shell scripting, VI editor and other UNIX-based tools
• Familiarity with SDLC methodology

Desired Characteristics:

• Demonstrated ability to manage enterprise wide Windows based applications
• Strong attention to detail and quality of service
• Ability to manage multiple projects successfully through completion
• Ability to apply technology to solve business problems
• Strong people interaction skills
• Significant experience supporting information systems
• Ability to work on all phases of complex work assignments
• Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options
• Understanding of technical architecture and strategies of financial services systems and of the various business functions
• Self-motivated and able to work independently or in a team environment
• Superior oral and written communication, analytical and problem solving skills
• Strong cross-functional team player with the ability to work seamlessly across a matrix organization and Global Development Consultants (GDCs)
• Change agent with the ability to drive compliance, protocols, and standardization
• Solid understanding of IT organizations and deliverables
• Desire to work in a dynamic, fast paced environment
• Detail-oriented
• Ability to multi-task

Position Requirements
  • Computer Science tertiary degree and two years commercial development experience or five years commercial development experience
  • Experience and knowledge of ERP solutions and associated technologies
  • With at least two years of AX development experience, preferably with appropriate accreditations
  • Good knowledge of AX functionality/modules, preferably on AX-WMS
  • Preference is for a candidate with previous WMS experience
  • SQL Server development and administration experience
  • Used to working in projects following a given methodology
  • Good documentation skills, particular in producing technical design specifications
  • Commercial awareness and total dedication to delivering maximum return on investment
  • Self-motivated and driven to achieve professional success in a team based environment

The following skills will be highly regarded:

  • SQL Server design skills (MCDBA)
  • SQL Reporting Services
Location Kettering, OH  
Full-Time/Part-Time -unspecified-  
Shift -not applicable-  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $2B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

PCM: The right technology, delivered!

PCM is an Equal Opportunity / Affirmative Action Employer: Minority / Female / Disability / Veteran  
Req Number INF-13-00216  
Internal Approved REQ# PCM-BILL-1308-34  

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