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Engagement Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Summary:

You will be responsible for managing pre- and post-sales customer engagements of our technology solutions and assist in prioritizing 'market-driven' solution enhancements in concert with those of company's existing business model and clientele.

This specific position will be responsible for one particular client of ours in the Columbus, Ohio area.

Essential Duties:

·         Meet with the customer regularly to gain an understanding of their needs on a proactive level

·         Oversight of the IT projects with customer, gained through our contracts.  Drive these projects through to completion.

          Manage a team of technicians, help desk analysts, Project Managers and other IT staff we have on-site @ client and in house

·         Identify and act upon opportunities for efficiencies, service improvements, and cost reductions. Responsible for purchasing equipment needed; work with account representatives to get quotes, budget for approval, etc

·         Schedule and assign workload to personnel to cover committed hours of service and comply with the contracted service levels.

·         Counsel personnel and resolve performance matters.

·         Provide reporting and status of outstanding problems to the customer executives.

·         Conduct interviews, perform hiring to staff for the projects as needed; resource planning

Position Requirements


Required Qualifications:  skills & character traits:


Minimum 5 years’ experience in supervisory/management role overseeing 10+ others and being responsible for all hiring, firing, training, working with performance issues, etc;


GREAT client-relationship skills;


Understanding of IT projects;


Take initiative attitude and personality;


Up to date on latest and greatest technology out there


Organized and has an attention to detail;


Ability to manage both projects and people effectively


Occasional afterhours/weekend work needed


Additional Information:


Travel to remote customer locations as necessary; flexibility to travel within Columbus zip code 


Location Columbus, OH  
Full-Time/Part-Time Full-Time  
Shift First  
Category Management  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $2B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.

PCM: The right technology, delivered!

PCM is an Equal Opportunity / Affirmative Action Employer: Minority / Female / Disability / Veteran  
Req Number MAN-13-00004  
Internal Approved REQ# PCM-BILL-1304-25  

This position is currently not accepting applications.

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