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Title

Desktop Field Service Technician 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Position: Desktop Field Service Technician

 About PCM, Inc: 

Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, eCommerce, and retail store venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses. 

Responsibilities:

  •  Establish a support environment that supports technical issues, incidents, and requests received by the Service Desk.
  • Provide Level 2 Desktop Support that is a combination of customer service and advanced technical skill sets needed to deliver high-quality support services.
  • Provide Desk-side support to end users during “normal” business hours.
  • Receive incidents from the Service Desk, as well as from “walk-up” end users within the Montreal location.
  • Provide timely follow-up and status to employees on incidents not resolved immediately.
  • Provide all Asset Management activities such as receiving equipment, tagging assets prior to deployment, managing the inventory, performing periodic audits and controlling the asset management process
  • Escalate and manage service requests according to defined company policies and procedure.

 

 

 

 
Position Requirements

Qualifications:

  • Able to manage multiple issues simultaneously.
  • Must be able to communicate technical issues to non-technical audiences.
  • Operates well in a fast paced/high stress environment.
  • Functional knowledge using and troubleshooting Windows XP/7 Operating System, Microsoft Office 2007/2010, Internet, printer, core applications and networks.
  • Solid hardware and software trouble-shooting/resolution skills.
  • Strong communication and inter-personal skills.
  • Ability to work well in a team environment.
  • Must be able to navigate and troubleshoot desktop issues in a locked down environment.

Preferred Skills:

  • Organized and detailed communication with excellent people skills.
  • Experience with client escalation and problem management.
  • Scripting Experience.
  • Microsoft Desktop Support Certifications.
  • 2-4 years Desktop Support Experience.
  • Bachelor's degree.
  • Candidates should have a large scale enterprise support experience.
 
Location Columbus, OH  
Full-Time/Part-Time Full-Time  
Shift First  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.


PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Tags Desktop support, level 2, technology  
Req Number INF-13-00114  
Internal Approved REQ#  

This position is currently not accepting applications.

To search for an open position, please go to http://pcmall.appone.com



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