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Title

Sr. Desktop Technician 

Description

Job Summary:

The Sr. Service Technician is a highly focused IT support professional with extensive experience organizing and directing all aspects of Help Desk support.  Will provide support to internal and external customers in the areas of desktop, laptop and peripheral break-fix while displaying exceptional communication skills and top-notch customer satisfaction.


Essential Duties:

·         Conduct on-site repairs for clients and internal customers

·         Troubleshooting to diagnose issues

·         Provide Microsoft software support

·         Provide hardware support on laptops, desktops, and printers

·         System imaging and deployment
 

 
Position Requirements

Required Qualifications:

·         3+ years experience in an IT environment

·         A+ Certification

·         Proficient use of Microsoft applications, wireless connectivity, proprietary applications, basic palm applications, networking

·         Extensive experience with both software and hardware support

·         Excellent customer service skills

 Additional Information:

  • HP Certification a plus
  • Shift for this position can vary between first and second 
  • Some travel may be required
 
Location Cleveland, OH  
Full-Time/Part-Time Full-Time  
Shift First  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, eCommerce, and retail store venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.


PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Tags Windows XP, Windows 7  
Req Number INF-13-00107  
Internal Approved REQ# PCM-BILL-1303-39  

This position is currently not accepting applications.

To search for an open position, please go to http://pcmall.appone.com



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