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Desktop Support Field Service Technician 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Summary:

The Desktop Support Field Service Technician will provide support to internal and external customers in the areas of desktop, laptop and peripheral break-fix while displaying exceptional communication skills and top-notch customer satisfaction.

Essential Duties:

·         Conduct on-site repairs for clients and internal customers

·         Troubleshooting to diagnose issues

·         Provide Microsoft software support

·         Provide hardware support on laptops, desktops, and printers

·         System imaging and deployment

*         Provide support to end users on a variety of IT issues

•          Respond to telephone calls, email and personnel requests for technical support

•          Document, track and monitor Service Desk tickets to ensure resolution in compliance with service level agreements.

•          Ability to communicate technical information to non-technical personnel.

•          Ability to install, support and maintain computer desktops, laptops thin clients, printers and/or related hardware and software.

•          Analyze and resolve customized software program/application issues in a timely and accurate fashion, and provide end user training where required.

•           Receive, prioritize, and document end-user issues and actively resolve end user help requests.

Additional Information:

*   A+ Certification a plus

*   Some travel may be required


Position Requirements

Required Qualifications:

·         4+ years experience in an IT environment

·         Proficient use of Microsoft applications, wireless connectivity, proprietary applications,     basic palm applications, networking

·         Exposure to software and hardware support

·         Excellent customer service skills

  • A+ certification HIGHLY preferred
  • HP Certification



Location Grand Rapids, MI  
Full-Time/Part-Time Full-Time  
Shift Days  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Req Number INF-13-00042  
Internal Approved REQ#  

This position is currently not accepting applications.

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