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Jr. Enterprise Engineer - MAC/iCloud 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Summary:

The Sr. Service Technician is a highly focused IT support professional with extensive experience organizing and directing all aspects of technical support, specifically MAC.  Will provide support to internal customers in the areas of desktop, laptop and peripheral break-fix while displaying exceptional communication skills and top-notch customer satisfaction.  This position is scheduled to last until 2015 with the potential to go longer.

Essential Duties:

·         Conduct on-site repairs for internal customers

·         Troubleshooting to diagnose issues

·         Provide Microsoft software support

·         Provide hardware support on laptops, desktops, servers and printers

.         Provide support for cloud based server

.         Support any current or future server configuration including:  server builds to include the server operating system, all security and update patches, server software installation, and any other related tasks in building a basic server.

·         System imaging, configuring, and deployment for any new PC's brought into the environment

Position Requirements

Required Qualifications:

·         5+ years of desktop experience in an IT environment as well as an ability to work independantly

.         Must have solid MAC support experience as well as experience using and supporting iCloud

·         A+, CCNA, MCSE

·         Proficient use of Microsoft applications, wireless connectivity, proprietary applications, basic palm applications, networking

·         Extensive experience with both software and hardware support; server support

·         Excellent customer service skills - TOP NOTCH


Location Indianapolis, IN  
Full-Time/Part-Time Full-Time  
Shift First  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Tags MAC, iCloud  
Req Number INF-13-00038  
Internal Approved REQ# PCM-BILL-1301-37  

This position is currently not accepting applications.

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