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Telephone Center Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Lots of perks, a great work environment, 70 plus years of growth and stability, and a very competitive benefit package make RRFCU an employer of choice.

Serving over 65,000 members, we EXIST to serve the financial needs of our Member-Owners, and doing what's right by them is our everyday philosophy. When we hire, it is our goal to hire the best, most qualified candidates, who share our philosophy of member service.

Get in the RIVER for a great career!

Red River Credit Union is an Equal Opportunity and Affirmative Action Employer. We do this not only because it is the law, but because it is right.
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Hooks, TX-Red River Commerce Park  

Basic Function:  Answers telephone inquiries regarding Credit Union services and member accounts; resolves problems encountered on member accounts and refers problems to the appropriate department for resolution as necessary.

 Primary Duties:  Answers telephone inquiries regarding Credit Union services and member accounts; resolves problems encountered on member accounts and refers errors and problems to the telephone center supervisor for resolution as necessary. Handles member account activity from establishing eligibility of potential members to opening all deposit and service-related accounts for the member. Obtains basic information for completion of loan applications. Identifies & cross sells relevant services. Makes withdrawals for members by teller’s check for mailing to account address, transfers loan/credit card payments, account transfers as requested by members and according to telephone center policy.  Makes necessary transactions for debit/atm cards (blocking cards for stolen/lost/closed accounts or unblocking for cards mailed back to members from Credit Union).  Assists members with debit/atm card inquiries and/or problems.  Reorders checks with no changes.  Completes verification of deposits for member activity received via mail or fax.  Sets up and assists members with home banking/bill payment/electronic statement services.  Quotes current loan and savings rates.  


Position Requirements

Experience:  One or more years of experience in a financial institution. This position is considered a trainee position for Telephone Center Representative II position. The training period will depend on the individual.

Education:  High school diploma or equivalent.

Equipment:  Personal computer, basic office equipment

Personal:  Good communication skills, professional telephone skills and manners, and ability to explain Credit Union services in an understandable manner. Must maintain an organized and professional image at all times.

Physical:  While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to operate normal office equipment. Some transporting, not to exceed 25 pounds.

Tags Phone center is located at Red River Commerce Park in Hooks, TX.  
Probationary Period for this Position 90 Day Probationary Period,Unless Extended  
Reports To Telephone Center Supervisor  

This position is currently not accepting applications.

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