Title

Retail Store Manager 


Position Retail Store Manager  

Full-Time/Part-Time Full-Time  

Description

Scope for the Position:  Responsible for leadership and management of a retail store location. The position directs daily activities of store operations to grow revenue, drive standards of excellence and maintain established processes to ensure outstanding customer service.  Recruitment, retention and constant development of the sales team and the Associate Manager are critical responsibilities of this role.  Lead the sales team to success and motivate the group to learn, grow, and build exciting careers.  Perform a variety of management functions including: achieving store productivity/financial targets, planning and executing promotional and local store marketing activities and completing human resources responsibilities. 

Specific Responsibilities:

Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.  Expectations are that 90% of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most—close to the customer.

  • Establish and exceed organizational performance and individual performance goals.
  • Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
  • Recruit sales staff on an ongoing basis.  Screen and hire outstanding talent for the organization.
  • Create a positive work environment, which is as important as creating a positive customer experience. 
  • Motivate, lead and train a winning sales team.  Get to know team members – their strengths and weaknesses, aspirations and goals, background and experience – and uses that knowledge to help them succeed.
  • Role-play with team to help them sharpen their skills or learn to deal with challenging situations. Provide informal coaching and support during the course of any given day.
    Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries. Resolve service related problems for customers and prevents the disruption or disconnection of their accounts.
  • Provide answers to customer inquiries concerning billing processes, roaming, phone repairs, service upgrades and other general service related issues.
  • Assist and support store associates in all aspects of sales and customer service as required.
  • Coordinate sales and local marketing events on a regular basis.
  • Participate in community events and public relations activities to develop a positive image for the company in the local community.
  • Attend all required T-Mobile Cellular training programs.
  • Assist in other tasks, duties, or projects as assigned by management.

 

 

Position Requirements

Qualifications:

2-3 years of management experience in retail or another environment with a strong customer focus. College degree is preferred.

  • Excellent written and verbal communications skills required.
  • Ability to lead, motivate, communicate, and generally interact with people in a positive way.
  • Strong organizational skills required.
  • Ability to analyze results, plan the future, make good decisions, and take responsibility.
  • Working knowledge of cellular/paging/PCS/advanced wireless communication preferred.
  • Working knowledge of PC Windows applications (Excel and Word) required.
  • Bilingual in Spanish and English a plus

This is not meant to be an exhaustive list of duties and responsibilities. May require additional tasks, duties or projects as assigned.


· Wireless Vision is a Equal Employment Opportunity Employer and a Drug Free Workplace  


Location S High St & Obetz (Great Southern)  

About the Organization Wireless Vision is one of the largest T-Mobile exclusive retailers in the country. Headquartered in Bloomfield Hills, Michigan. Wireless Vision was established in 2004 and operates over 200 T-Mobile retail locations in 13 states.Taking pride in managing and conducting all operations of our business in an extremely professional and ethical manner.

Our company goals include:

Excellence
Consistency
Profitability
Growth

We recognize that we cannot reach our goals without our people. We believe that each individual plays an important role in the success of our organization. We seek skilled, motivated professionals with an attitude and aptitude for success. In turn we provide an environment that values honesty, integrity, quality customer service, open communication, team work, ongoing training and development and rewarding ambition. Everyone that works for Wireless Vision has a chance to make an individual contribution to the company's success, and we understand that by focusing on people that good things happen. Excellent customer satisfaction, profitability and all the other great things that we strive for.

If you want to make a difference in your career, community, customers and the lives of your team members--Wireless Vision is the place for you.  

Additional Language None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://WirelessVision.appone.com



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