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Business Office Manager (Professional Services) - 1st/Variable, Salaried 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


The purpose of this job is to develop, organize, implement, and direct the day-to-day activities of the Blanchard Valley Professional Services  Department in accordance with Federal, State, and local guidelines as well as our established policies and procedures.


Duty 1: Recommends and implements approved departmental policies, procedures, and staffing; reviews annually, and recommends changes. Is required to maintain or improve financial progress within the Professional Service Patient Accounts department. Keeps abreast of federal, state, and local rules and regulations and general economic conditions and modifies the department’s operations appropriately, educates and documents as required.

Duty 2: Assists in the recruitment, selection, and training of competent department employees, in conjunction with Human Resources. Delegates appropriate authority, responsibility, and accountability to employees. Review’s employees’ performance, recognizes good performance, addresses substandard performance through coaching/counseling. Initiates discipline if no improvement. Investigates rule violations and initiates discipline, when appropriate. Reviews all suspensions or terminations with PFS Director and Human Resources.

Duty 3: Manages the billing functions related to all patient accounts including the creation of a detailed bill and all required insurance forms. Manages all changes to be made to the billing master files including the establishment of all new insurance master codes.

Duty 4: Assures confidentiality of patient information. Adheres to all HIPAA related privacy, security and transaction & code set regulations

Duty 5: Regularly holds department meetings to communicate, identify and correct problem areas and/or to solicit recommendations on improvements of service. Documents meetings appropriately

Duty 6: Develops and monitors department budget including capital and operational needs. Also responsible for compilation and review of contractual and bad debt budgets and reserves. Provides education as needed to reach A/R reduction targets and minimize bad debt.

Duty 7: Acts as a liaison between patient revenue cycle departments, managed care and provides education to clinical staff, physicians and other office personnel regarding payer changes and regulations. Promotes service oriented and team approach within department staff

Duty 8: Manages the collection of all self-pay balance A/R; maintenance of open accounts, posting of payments, preparation of monthly statements, issuance of refunds, and the closing of accounts in LSS MPM and BLV modules Manages and maintains policies and procedures with our collection agencies.  Acts as liaison to collection agencies/representatives and monitors their performances.

Duty 9:  Establishes adequate internal control procedures along with Accounting to assure the proper recording, billing and posting of all patient charges and cash receipts.  Defines the policies and procedures for charge entry, late charges and charge capture for compliance with current regulations.

Duty 10: Implements and oversees a denial management program to include benchmarking, targets and reporting for appropriate management of accounts receivables.

Duty 11: Establish with Director of Medical Practices and the Credit and Collection Manager the Advocacy and Charity Care functions related to patient accounts including organizational policies, procedures pertaining to professional services.

Duty 12: Manages the creation of daily bank deposits and the appropriate supporting documents to assure the proper tracking and balancing of the payments and deposits.

Position Requirements


  • Bachelor’s degree in related field or significant related experience required.
  • HFMA Certificate preferred
  • 2-3 years Supervisory experience preferred.
  • Demonstrated management skills, 5 years in hospital or professional physician business office preferred.
  • Positive service-oriented interpersonal and communication skills required
  • Proven PC literacy, specifically in Microsoft Office Programs
  • Valid Ohio Driver's License and must meet company fleet policy standards



This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, twisting and standing. The associate will be required to walk for up to one hour a day, sit continuously for six hours a day and stand for one hour a day. The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The individual must be able to operate a motor vehicle for business travel and community involvement.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

Hours per Week 40.00 

BVHS Shift 1st/Var 

Location Riverside Suites  
About the Organization With more than 100 years of service behind us, BVHS is prepared to meet the challenges of the 21st century. We've grown from a single hospital to a comprehensive health system offering the Northwest Ohio region a full continuum of care.

Blanchard Valley Health System is a non-profit, integrated regional health system based in Findlay, a unique micropolitan community in Northwest Ohio. Governed by a community board of trustees representing large and small business, education, law, medicine and finance, BVHS oversees all operations.

BVHS has a long history of service to Findlay and the surrounding area. Blanchard Valley Hospital, the anchor subsidiary of BVHS, was founded in 1891 as the Findlay Home for Friendless Women and Children. As the community of Findlay has experienced growth and prosperity, so has the Health System, with major expansions occurring in 1958, 1967, 1977, throughout the 1980's and 1990's, 2007, and 2009.

BVHS is one of the largest employers in the area with more than 2,000 associates and serves an eight-county area that includes Hancock, Allen, Putnam, Henry, Wood, Seneca, Wyandot, and Hardin Counties.

In addition, a dedicated group of more than 600 volunteers support BVHS through their contributions of both time and money. As part of the BVHS family, the Auxiliary is a major contributor to our standards of excellence.

This position is currently not accepting applications.

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