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Title

Call Center Representative (Work From Home Ability) 

Location Canonsburg, PA (Southpointe Regional Office- 1001 Consol Energy Drive)  
Full-Time/Part-Time Full-Time  
Category Operations - Call Center  
Description

General Position Summary: Responsible for timely and accurate resolution of health care billing inquiries received from patients, insurance companies and centers in a Call Center or work from home environment.

MedExpress Core Responsibilities:

  • Has a contagious and positive work ethic, inspires others, and models behaviors of Genuine, Caring, Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates and understanding of audience needs.
  • Through genuine and positive communication, makes each customer feel informed, understood, and special.
  • An effective team player who contributes valuable ideas and feedback can can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
  • Adherence to standards of business conduct and compliance.

Major Responsibilities:

  • Works with patients, insurance carriers, or other areas of the billing department to resolve billing inquiries received via phone, mail and E-Mail communications.
  • Responsible for maintaining individual and departmental goals including: Call Quality, Average Call Handle Time, Service Level, Average Speed of Answer, Abandonment rate, etc
  • Provide feedback to management on identified issues and assist with resolution of any items or trends that negatively impact patient experience..
  • Maintain confidentiality of patient diagnostic and treatment information with focus on HIPAA guidelines and strong customer service skills.
  • Demonstrate flexibility to meet the needs of external and internal customers in regard to: changes in work volume, planned changes, scheduling changes, etc.
 
Position Requirements

Knowledge, Skills, Abilities, and Other Qualifications:

  • One (1) to three (3) years of health care billing or Call Center experience preferred. High School graduate or GED required. Ability to work evenings and weekends.
  • Must possess strong conflict resolution skills and ability to handle complex issues in difficult situations.
  • Skills in developing and maintaining effective relationships with patients, third party payor's and other members of the MedExpress team.
  • Organizational skills and ability to multi task in a fast paced environment.
  • Must be able to work independently, and communicate effectively using appropriate grammar, vocabulary, and word usage.
  • If working from home, must adhere to work from home guidelines.

Working Conditions:

  • Non-Center Based: Requires: The Ability to sit at a computer for hours at a time (with some bending and stooping) and travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens).
 
About the Organization MedExpress opened the doors of its first location in Morgantown, West Virginia in 2001 to create a welcoming, considerate neighborhood medical center.

Since then, MedExpress has grown as part of our commitment to making sure patients in communities across the country have access to high-quality care when they need it. Today, we are uniquely positioned to address two of the largest challenges facing the U.S. healthcare system-access and affordability. By living our values of Genuine. Caring. Friendly® in everything we do, we have the amazing power to improve peoples' lives.

As we work to solve the challenges in health care today, we need individuals who will be brave enough to tackle challenges and seize opportunities. The ability to provide high-quality care and exceed our patients' expectations belongs to each of us-whether you are a physician in our center or part of our IT team in our administrative offices. It is our responsibility to bring it to life for every MedExpress patient.

Together, we can revolutionize health care.

At MedExpress, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
• Competitive salaries and benefits
• Flexibility and balance
• Development opportunities
• Appreciation and recognition
• Community engagement

Be a part of the team that is redefining the healthcare experience - one patient at a time.
 
Exempt/Non-Exempt Non-Exempt  
EOE Statement MedExpress strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.  

This position is currently not accepting applications.

To search for an open position, please go to http://MedExpress.appone.com




 


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