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Title

Center Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Location MedExpress - Morgantown II  
Full-Time/Part-Time Full-Time  
Category Operations  
Description

 

General Position Summary

The Center Manager is responsible for managing all aspects of center operations in order to provide quality medical care and services to the MedExpress patients.     

 

 

MedExpress Core Responsibilities

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
  • Through genuine and positive communication, makes each customer feel informed, understood, and special.
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
  • Adherence to standards of business conduct and compliance.

 

 

MedExpress Leadership Responsibilities

  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
  • Maintains the perseverance to drive and sustain the changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the team.
  • Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.
  • Creates a work environment in which people are able to perform to the best of their abilities.

 

 

Major Responsibilities

1.  Drives excellence in business, clinical, and financial operations of the center through managing workflows, budgets, scheduling, and other items as needed.

2.  Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly healthcare.  Maintains the culture of excellence by recruiting, developing, and retaining associates.

3.  Champions the MedExpress brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public.  Identifies innovative ways to build relationships with local businesses, schools, and organizations in order to meet their community healthcare needs.

4.  Monitors and optimizes systems that meet staff communication needs while supporting consistency throughout the MedExpress platform.

5.  Optimizes partnerships with area and regional leader to achieve overall corporate goals and objectives.

6.  Ensures 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing requirements for both the Center and staff.

 

 
Position Requirements

 

Knowledge, Skills, Abilities and Other Qualifications

1.  Proven ability to supervise, coach, and develop staff using excellent interpersonal and communication skills required.

 

2.  Demonstrated success using the principles and processes of customer service including identifying customer needs, meeting quality standards for service, and evaluating & improving customer service results.

3.  The ability to understand and utilize a P&L report to develop action plans to maximize profitability while meeting customer needs.

4.  Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations preferred.

5.  Three years of experience managing a customer-facing retail or healthcare facility preferred.

 

 

Working Conditions

Non-Center Based.  Requires:   the ability to sit at a computer for hours at a time (with some bending and stooping), travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens), and ability to lift 50 lbs.

 

 
About the Organization MedExpress's vision summarizes the business model and offers insight into the important culture that drives the company's ability to provide a customer experience that is unsurpassed in existing, and other, markets.

Highly-trained professionals are a hallmark at MedExpress. The MedExpress model attracts the best in the business. We carry high expectations for our team:

A 110% commitment to customer service.
Teamwork and patient care require professionalism at all times.
Attention to detail isn't just a statement...we demand it.

Live the vision - Great Care. Fast.®

We offer a competitive salary commensurate with experience and a comprehensive benefits program.  
Exempt/Non-Exempt Exempt  

This position is currently not accepting applications.

To search for an open position, please go to http://MedExpress.appone.com




 


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