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Front Office Assistant 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location MedExpress - Cave Spring  
Full-Time/Part-Time Part-Time  
Category Customer Service - Front Office  


General Position Summary

The Front Office Assistant will be responsible for greeting patients, activating patient files and provide support to patients and medical staff.       



MedExpress Core Responsibilities

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
  • Through genuine and positive communication, makes each customer feel informed, understood, and special.
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
  • Adherence to standards of business conduct and compliance.



Major Responsibilities

1.  Welcome All Medexpress Patients And Visitors By Greeting Them In Person, Answering Inquiries And Directs Them Through The Registration Process.

2.  Answering Multi-Phone Lines, Filing, Faxing, Scanning Documentation And Completing Daily Patient Callbacks.

3.  Discharge Patients, Assist Office And Clinical Staff And Close Office At End Of Night.

4.  Collect All Insurance Information, Verify Patient Demographics, Process Payments, Post Patient Balances And Complete Phone Sheets.

5.  Maintain A Neat And Clean Work Environment And Professional Appearance And Adherence To Relevant Health And Safety Procedures.


Position Requirements


Knowledge, Skills, Abilities and Other Qualifications

1.  Ability To Multi-Task And Work Well Under Pressure

2.  Knowledge Of Basic Comuputer Software And The Ability To Learn Electronic Medical Records

3.  Communicates Well With Patients And Medical Staff

4.  Prior Experience In A Medical Office Setting

5.  Ability To Follow OSHA/HIPPAA Guidelines



Working Conditions

Center-Based.  Requires working in a clinical setting.  The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens.  Also requires:  travel to other Centers, the ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.


About the Organization MedExpress's vision summarizes the business model and offers insight into the important culture that drives the company's ability to provide a customer experience that is unsurpassed in existing, and other, markets.

Highly-trained professionals are a hallmark at MedExpress. The MedExpress model attracts the best in the business. We carry high expectations for our team:

A 110% commitment to customer service.
Teamwork and patient care require professionalism at all times.
Attention to detail isn't just a statement...we demand it.

Live the vision - Great Care. Fast.®

We offer a competitive salary commensurate with experience and a comprehensive benefits program.  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

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