Clinical Lead Training Specialist 

Location MedExpress - Southpointe Regional Office  

Full-Time/Part-Time Full-Time  

Category Learning  




General Position Summary

To assist the Director of Training and Center Operations Training Manager in providing operational training throughout MedExpress.



MedExpress Core Responsibilities

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
  • Through genuine and positive communication, makes each customer feel informed, understood, and special.
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.



MedExpress Leadership Responsibilities

  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
  • Maintains the perseverance to drive and sustain changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the trainees.
  • Constantly communicates to the team, is open to opinions and feedback from other team members and follows through on commitments, closing the loop.
  • Creates a work environment in which people are able to perform to the best of their abilities.



Major Responsibilities

1. Provides training (on site or remotely) to MedExpress employees occurring pre and post clinic opening as needed.

2.  Assists in developing, implementing, and maintaining MedExpress policies, procedures and workflow within DeNovo Centers.

3.  Works closely with Learning Delivery Manager and Learning Development Manager regarding training material, reference material, training manuals, compliance, and supplies to ensure that items are being updated regularly and trained in compliance with our newest material.

4. Assists in developing and implementing staff education programs and training.

5. Assists Center Manager with evaluation, in-servicing, and on-boarding center staff immediately following DeNovo openings.  Provide coaching support to new staff once center is open to ensure compliance and consistency in the center. 

6. Represent Training Specialist Team on Operation and other conference calls, ensuring information is communicated to Training Specialist Team.

7. Act as liaison for Athena or Docutap related questions for Training Team; work with Center Operations Training Manager to determine answers and communicate information back to Training Specialist Team.

8. Manages “Weekend Calls” as assigned.

9. Work with Learning Delivery Manager and Learning Development Manager to review new material, test for functionality, and provide recommendations.

10. Assist with logistics, transportation and coordination of materials, site locations and hardware.

11. Assist in leading team calls and sending other communications as needed .





Position Requirements


1.  Commitment to exceptional customer service.

2.  Comprehensive knowledge of MedExpress policies and procedures.

3.  Ability to provide leadership necessary to ensure a positive team approach.

4.  Ability to maintain organized detailed records and to multi-task.

5.  Ability to communicate professionally in both written and oral forms.

6. Ability to establish and maintain positive, professional relationships.

7. Current RN license and eligible to be licensed in other US States.

8. Minimum 6 months as a Training Specialist /DeNovo Trainer

9. BAT and UDS Certified



This position is currently not accepting applications.

To search for an open position, please go to http://medexpress.appone.com


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