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Title

Front Office Assistant 

Location MedExpress - Edwardsville  
Full-Time/Part-Time Casual  
Category Customer Service - Front Office  
Description

PURPOSE:  To greet patients, activate patient files, and provide office support to medical and office personnel at the MedExpress clinic.

WORKING RELATIONSHIPS:  Reports directly to the Center Manager; works in conjunction with physicians, mid-level practitioners, office and clinical staff.

RESPONSIBILITIES include but are not limited to the following

  • Welcomes MedExpress patients and visitors by greeting them in person, answers inquiries and directs them through registration process.
  • Always positively affects the patients and visitors perception of the visit experience.
  • Assists patients with insurance documentation and billing questions. Guides patients in providing required information and completing paperwork.
  • Professionally obtains patient information necessary for processing medical charges, including a copy of an insurance card, a copy of a driver license or other form of photo identification, and other information related to each patient situation.
  • Collects and processes patient payments.
  • Responsible for handling confidential records. Verifies information for correctness, places paperwork in proper sequence for physician examination or treatment, and files or distributes data in appropriate place.
  • Completes callbacks, including patient messages and pharmacy call-ins.
  • Maintains reception area in a neat and orderly condition at all times. Closes office and activates security system at the end of the day.
  • Establishes and maintains effective working relationships with co-workers, supervisors, and other company personnel. May assist other staff members with their duties as workload dictates.
  • Maintains regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.

WORKING CONDITIONS:

  • Requires working in a clinical setting. Position is primarily office based but maintained at the clinic level. The noise level is moderate and there is a potential for exposure to infectious diseases and blood borne pathogens.   

Classifications:

  • Full-Time - Works three 12-hour shifts per week.
  • Part-Time - Works a minimum of one 12-hour shift per week and could work two depending on scheduling.
  • Casual - Guaranteed one 12-hour shift per month. Could work more covering call-offs, vacations ect.
 
Position Requirements

 

Knowledge, Skills, Abilities and Other Qualifications

1.  Ability To Multi-Task And Work Well Under Pressure

2.  Knowledge Of Basic Comuputer Software And The Ability To Learn Electronic Medical Records

3.  Communicates Well With Patients And Medical Staff

4.  Prior Experience In A Medical Office Setting

5.  Ability To Follow OSHA/HIPPAA Guidelines

 

 

Working Conditions

Center-Based.  Requires working in a clinical setting.  The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens.  Also requires:  travel to other Centers, the ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.

 

 
About the Organization MedExpress's vision summarizes the business model and offers insight into the important culture that drives the company's ability to provide a customer experience that is unsurpassed in existing, and other, markets.

Highly-trained professionals are a hallmark at MedExpress. The MedExpress model attracts the best in the business. We carry high expectations for our team:

A 110% commitment to customer service.
Teamwork and patient care require professionalism at all times.
Attention to detail isn't just a statement...we demand it.

Live the vision - Great Care. Fast.®

We offer a competitive salary commensurate with experience and a comprehensive benefits program.  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

To search for an open position, please go to http://MedExpress.appone.com




 


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