Title

Front Office Assistant 


Location MedExpress - Wilkes-Barre  

Full-Time/Part-Time Part-Time  

Category Customer Service  

Description

PURPOSE:  To greet patients, activate patient files, and provide office support to medical and office personnel at the MedExpress clinic.

WORKING RELATIONSHIPS:  Reports directly to the Center Manager; works in conjunction with physicians, mid-level practitioners, office and clinical staff.

RESPONSIBILITIES include but are not limited to the following

  • Welcomes MedExpress patients and visitors by greeting them in person, answers inquiries and directs them through registration process.
  • Always positively affects the patients and visitors perception of the visit experience.
  • Assists patients with insurance documentation and billing questions. Guides patients in providing required information and completing paperwork.
  • Professionally obtains patient information necessary for processing medical charges, including a copy of an insurance card, a copy of a driver license or other form of photo identification, and other information related to each patient situation.
  • Collects and processes patient payments.
  • Responsible for handling confidential records. Verifies information for correctness, places paperwork in proper sequence for physician examination or treatment, and files or distributes data in appropriate place.
  • Completes callbacks, including patient messages and pharmacy call-ins.
  • Maintains reception area in a neat and orderly condition at all times. Closes office and activates security system at the end of the day.
  • Establishes and maintains effective working relationships with co-workers, supervisors, and other company personnel. May assist other staff members with their duties as workload dictates.
  • Maintains regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.

WORKING CONDITIONS:

  • Requires working in a clinical setting. Position is primarily office based but maintained at the clinic level. The noise level is moderate and there is a potential for exposure to infectious diseases and blood borne pathogens.   

Classifications:

  • Full-Time - Works three 12-hour shifts per week.
  • Part-Time - Works a minimum of one 12-hour shift per week and could work two depending on scheduling.
  • Casual - Guaranteed one 12-hour shift per month. Could work more covering call-offs, vacations ect.
 

Position Requirements

TRAINING AND EXPERIENCE:

  • High school graduate or equivalent. College degree is preferred.
  • Clerical experience in a medical office preferred.
  • Personal computer and word processor skills. Experience with modern office procedures, methods and computer equipment.

KNOWLEDGE OF:

  • The principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Applicable federal, state and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to medical practices.

ABILITY TO:

  • Respond to requests and inquiries from the general public in person and over the telephone.
  • Exercise tact and diplomacy in dealing with sensitive, complex and confidential patient issues and situations.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Learn computer software programs; enter and maintain accurate data.

PHYSICAL REQUIREMENTS:

  • Requires the ability to stand and sit for hours at a time.  Some bending and stooping is required.
  • Must be able to use manual dexterity in relation to typing.
  • Must be able to lift 25lbs.
 


This position is currently not accepting applications.

To search for an open position, please go to http://medexpress.appone.com


 


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