Title

Center Manager 


Location MedExpress - Winchester Gateway  

Full-Time/Part-Time Full-Time  

Category Operations  

Description

PURPOSE:  Responsible for managing all aspects of center operations in order to provide quality medical care and services to the MedExpress patients. Responsible for establishing and maintaining a positive working environment for MedExpress employees. All duties and responsibilities are to be performed in compliance with state and federal laws and regulations governing the legal scope of medical practice.

WORKING RELATIONSHIPS:  Reports directly to the Regional VP of Operations.  Directly supervises clinical and office personnel.

RESPONSIBILITIES include but are not limited to the following:

  • Supervises day-to-day operations of the center. Assures that patients receive excellent customer service. Oversees patient flow and assists medical and office staff as needed. Supports practitioners in providing quality medical care to patients and occupational medicine clients.
  • Works with Regional Management Team to ensure appropriate staffing levels.
  • Responsible for collecting, tracking, and maintenance of personnel documents in a confidential manner. Ensures proper training and job performance for all staff.
  • Coordinates with Human Resources and the Regional Leadership team to complete employee hiring, counseling, discipline, performance evaluations, and dismissal.
  • Handles employee questions and concerns, including payroll, time-off requests, health insurance, and other personnel related inquiries. Regularly provides positive encouragement and feedback to staff. Obtains staff feedback on center operations.
  • Assists the Regional Management Team with the development of revisions to the existing policies and procedures. Updates policy and procedure manual as needed.
  • Assures HIPAA and OSHA compliance. Maintains the HIPAA and OSHA manuals. Provides on-going training and enforces HIPAA and OSHA requirements.
  • Acts as program-liaison between MedExpress and its CorporateCare clients.  Assists in marketing of occupational medicine. Responsible for care management for Workers’ Compensation patients in conjunction with the Clinic Support Associate. Assesses clinical policy and workers’ compensation operating guidelines. Generates monthly detailed reports in relation to CorporateCare.
  • Reports all aspects of the center to the Regional Leadership team on a daily basis.
  • Maintains neat appearance of the lobby and reception area, clinic, and its grounds. Assures smooth operation of all equipment and provides for repairs and maintenance of equipment, building and grounds.
  • Tracks office keys, parking permits, and other center properties.
  • Prepares monthly schedule for office and clinical employees.  Schedules and conducts general staff meetings as necessary.
  • Responsible for collection, confidentially and accurate maintenance of patient and business documents. Responsible for quality assurance programming of clinical charting. Manages prompt responses for laboratory test results and x-ray reports.
  • Tracks and manages center inventory and initiates re-orders. Manages supply budget.

WORKING CONDITIONS:

  • Requires working in a clinical setting. Position is primarily office based but maintained at the clinic level. The noise level is moderate and there is a potential for exposure to infectious diseases and blood borne pathogens.   
  • Travel is required 15% to 25% of the time.
 

Position Requirements

Educational Requirements:

  • Bachelor's degree in, Operations Management, Business Management , Administration or Health related field or equivalent and approximately 5 - 7 years previous operations management experience including budget forecasting, scheduling and real-time operations management
  •  

TRAINING AND EXPERIENCE:

  • Direct management experience necessary.  Clinical management experience preferable.  Must have knowledge of clinical operations, patient flow and basic billing practices and functions.
  • Advanced personal computer and word processor skills. Experience with modern office procedures, methods and computer equipment.
  • Experience supervising, coaching and developing staff.
  • Analytical skills and statistical background.
  • Experience in staffing functions.
  • Excellent interpersonal and communication skills.

KNOWLEDGE OF:

  • The principles and procedures of clinical management including the ability to set and meet goals, understand healthcare responsibility, and personnel management.
  • The principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Applicable federal, state and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to medical practices.
  • Computerized information systems used in business applications and management systems.
  • Professional communication principles and practices including business letter writing and advanced report preparation knowledge.
  •  Ability to build strong interpersonal employee relationships.

ABILITY TO:

  • Respond to requests and inquiries from the general public in person and over the telephone.
  • Interpret, apply and explain applicable rules and regulations to staff members including learning and following operating procedures.
  • Analyze and assess training and development needs.
  • Interpret and advise on the application of OSHA and HIPAA laws.
  • Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations.
  • Contribute effectively to the accomplishment of department goals, objectives and activities. Along with contributing to the efficiency and effectiveness of the department’s service to employees and clients by offering suggestions and participating as an active member of the team.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Learn computer software programs; enter and maintain accurate data and statistical information in order to consistently prepare clear and concise reports, correspondence and other written materials.
  • Ability to initiate actions and make decisions within established precedents or well-defined policy with regular managerial direction and review.
  • Work well with management. peers and subordinates.
  • Ability to travel as needed

PHYSICAL REQUIREMENTS:

  • Requires the ability to stand and sit for hours at a time.  Some bending and stooping is required.
  • Must be able to drive a motor vehicle and maintain a driver’s license in good standing.   
  • Must be able to use manual dexterity in relation to typing.
  • Must be able to lift 50lbs.
 


This position is currently not accepting applications.

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