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Training Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location MedExpress Headquarters  
Full-Time/Part-Time Full-Time  
Category Human Resources - Learning  


General Position Summary

To assist the Director of Training and Center Operations Training Manager in providing operational training throughout MedExpress.




MedExpress Core Responsibilities

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
  • Through genuine and positive communication, makes each customer feel informed, understood, and special.
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.




MedExpress Leadership Responsibilities

  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
  • Maintains the perseverance to drive and sustain changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the trainees.
  • Constantly communicates to the team, is open to opinions and feedback from other team members and follows through on commitments, closing the loop.
  • Creates a work environment in which people are able to perform to the best of their abilities.




Major Responsibilities

1. Provides training (on site or remotely) to MedExpress employees occurring pre and post clinic opening as needed.

2.  Assists in developing, implementing, and maintaining MedExpress policies, procedures and workflow within DeNovo Centers.

3.  Works closely with Learning Delivery Manager and Learning Development Manager regarding training material, reference material, training manuals, compliance, and supplies to ensure that items are being updated regularly and trained in compliance with our newest material.

4. Assists in developing and implementing staff education programs and training.

5. Assists Center Manager with evaluation, in-servicing, and on-boarding center staff immediately following DeNovo openings.  Provide coaching support to new staff once center is open to ensure compliance and consistency in the center. 

9. Work with Learning Delivery Manager and Learning Development Manager to review new material, test for functionality, and provide recommendations.

10. Assist with logistics, transportation and coordination of materials, site locations and hardware.




Position Requirements


Knowledge, Skills, Abilities and Other Qualifications

1.  Commitment to exceptional customer service.

2.  Comprehensive knowledge of MedExpress policies and procedures.

3.  Ability to provide leadership necessary to ensure a positive team approach.

4.  Ability to maintain organized detailed records and to multi-task.

5.  Ability to communicate professionally in both written and oral forms.

6. Ability to establish and maintain positive, professional relationships.

7. May require a current RN or RT license or MA certification from the state of residence. Eligible to be licensed or certified in other US States.

8.Valid driver’s license from the state of residence required





Working Conditions

Non-Center Based.  Requires:   the ability to sit at a computer for hours at a time (with some bending and stooping) and travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens), and ability to lift 50 lbs. Travel 80%-90%


About the Organization MedExpress's vision summarizes the business model and offers insight into the important culture that drives the company's ability to provide a customer experience that is unsurpassed in existing, and other, markets.

Highly-trained professionals are a hallmark at MedExpress. The MedExpress model attracts the best in the business. We carry high expectations for our team:

A 110% commitment to customer service.
Teamwork and patient care require professionalism at all times.
Attention to detail isn't just a statement...we demand it.

Live the vision - Great Care. Fast.®

We offer a competitive salary commensurate with experience and a comprehensive benefits program.  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

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