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Training Program Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location MedExpress Headquarters  
Full-Time/Part-Time Full-Time  
Category Human Resources  

Position Summary:

The Performance Development Manager will work to insure process-change communications and learning content are developed with the highest quality and with the appropriate constraints.  This position will  manage the learning development team and processes necessary to delivery effective learning curriculum and performance support materials. 

Core Responsibilities:

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
  • Through genuine and positive communication, makes each customer feel informed, understood, and special.
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.

Leadership Responsibilities:

  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
  • Maintains the perseverance to drive and sustain the changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the team.
  • Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.
  • Creates a work environment in which people are able to perform to the best of their abilities.

Major Responsibilities:

  • Develop and maintain a Performance Development process, including a request / project queue process.
  • Recruit and retain an appropriate sized and prepared team to meet demand, and insure team is refreshed and current.
  • Insure content and materials meet quality standards and Measure performance of process, content, team and individual team members.
  • Prepare monthly communication (suitable for public publication) on Group activities.
  • Act as project manager on developing group process and other Development projects and complete special projects as requested.
Position Requirements

 Knowledge, Skills, Abilities and Other Qualifications:

  • Excellent written and oral communication skills.
  • Strong customer service and attention to detail .
  • Ability to share knowledge and work in a strong team-oriented environment.
  • Ability to gather data, compile information, and prepare reports.
  • Superior organizational skills and strong work ethic. 
About the Organization MedExpress's vision summarizes the business model and offers insight into the important culture that drives the company's ability to provide a customer experience that is unsurpassed in existing, and other, markets.

Highly-trained professionals are a hallmark at MedExpress. The MedExpress model attracts the best in the business. We carry high expectations for our team:

A 110% commitment to customer service.
Teamwork and patient care require professionalism at all times.
Attention to detail isn't just a statement...we demand it.

Live the vision - Great Care. Fast.®

We offer a competitive salary commensurate with experience and a comprehensive benefits program.  
Exempt/Non-Exempt Exempt  

This position is currently not accepting applications.

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