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Provider Training Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location MedExpress Headquarters  
Full-Time/Part-Time Full-Time  
Category Operations  


To facilitate superior on-boarding, training, and development of MedExpress Physicians, Nurse Practitioners, and Physician Assistants who will then be able to deliver the highest quality urgent care services available.  

General Description:

Provider Training Specialists are responsible for the initial on-boarding and training of newly hired providers.  They will also be involved in ongoing provider development and evaluation programs.    The job responsibilities will include both training and clinical shifts.   Utilizing the MedExpress Training and Development Program, Training Specialists will be required to train new providers on MedExpress policies and procedures, DocuTAP, Whentowork, the Employee Portal, and company email system so as to facilitate a fully functioning MedExpress medical provider who excels in the urgent care setting.



  • Current and active certified health care professional (PA-C, NP).
  • Working knowledge of HIPPA, OSHA, and State and Federal Law governing medical Services.
  • Be eligible for licensure in state(s) he/she will be training providers.
  • Has or is eligible for a DEA license.
  • Must possess and demonstrate expert knowledge in MedExpress policies, procedures, and culture. 
  • Strong commitment to customer service and excellence in healthcare.
  • Exceptional leadership, mediation abilities, and multi-tasking skills required.
  • Detail oriented and able to work independently.
  • Ability to communicate effectively both orally and in writing
  • Ability to travel to meet requirements of training shifts.
  • Adequate vision, speech, hearing, and overall physical condition to meet core duties of the position.


Working Relationships:

Reports directly to the Director of Provider Affairs.  Works in conjunction with the Area Medical Director and with the assistance of the Director of Training and Provider Liaisons.

Principle Duties and Responsibilities:

  • Mastery of MedExpress Training and Development Program core content.
  • Train/Orient MedExpress providers on policies, procedures, and culture.
  • Train/Orient MedExpress providers on the proper usage of the DocuTAP EMR system.
  • Assist in development, implementation, and maintenance of MedExpress policies and procedures as they pertain to EMR usage.
  • Work closely with Director of Provider Affairs, Director of Training, and Area Medical Directors to update the MedExpress Training and Development Program including the Provider On- Boarding Manual, Provider DocuTAP training modules, Provider Crash Course content, and any additional curriculum and/or materials.
  • Assist in the development, implementation, and maintenance of other current or future training and development initiatives.
  • Assist in the development and implementation of staff education programs that involves on-boarding and DocuTAP.
  • Responsible for providing exceptional treatment and communication of care options to every MedExpress patient.
  • Demonstrate mastery of all MedExpress medical policies, procedures, and treatment guidelines.

Establish a good working relationship with new providers.

Position Requirements

Position Requirements:


  • Commitment to Exceptional Customer Service
  • Comprehensive knowledge of MedExpress policy and procedures
  • Ability to provide leadership necessary to ensure a positive team approach
  • Ability to maintain detailed records and multi-task
  • Ability to establish and maintain positive, professional relationships
  • Good written and oral communication skills
  • Patience and even tempered demeanor.
About the Organization MedExpress's vision summarizes the business model and offers insight into the important culture that drives the company's ability to provide a customer experience that is unsurpassed in existing, and other, markets.

Highly-trained professionals are a hallmark at MedExpress. The MedExpress model attracts the best in the business. We carry high expectations for our team:

A 110% commitment to customer service.
Teamwork and patient care require professionalism at all times.
Attention to detail isn't just a statement...we demand it.

Live the vision - Great Care. Fast.®

We offer a competitive salary commensurate with experience and a comprehensive benefits program.  
Exempt/Non-Exempt Exempt  

This position is currently not accepting applications.

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