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Technical Service Team Leader 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location Versailles, OH  
About the Organization Midmark Corporation brings efficient patient care to millions of people each day in the human and animal healthcare industries around the world. The most trusted name in medical, dental and veterinary healthcare equipment solutions, Midmark is committed to providing innovative products and services for the healthcare professional, integrating value-added technology into everything it does. With over 1,500 teammates worldwide, Midmark is dedicated to making a positive difference in the practice of healthcare. Headquartered in Dayton, Ohio, Midmark Corporation maintains five subsidiaries in the United States. To support international healthcare markets, it holds subsidiaries in France, India and Italy. For more information about Midmark, visit the company's Website at

Be Extraordinary.
Take a chance and step outside the box. No matter how big or small the step is, make it a step towards an extraordinary career with Midmark. We want you to reach your full potential because we realize our teammates are our most valuable assets. Wherever your passions lie, you can find challenging and rewarding work at Midmark.

Our Culture is Unique.
Because we care™ is not just words but the way we live. We make a difference each day and challenge ourselves to be better than the best. Our people choose us because of our reputation for excellence and our work environment in which our values are lived every day.

Responsible for all facets and the day-to-day operations of the Domestic/International technical service areas by performing the following duties.  Work with Domestic/International customers to resolve problems.  Provide assistance to Midmark subsidiaries as needed.


  • Coordinates day to day activities of technical service, assists in work load as needed and conduct department staff meetings.  Make recommendations regarding staffing and hiring. 
  • Coordinates quantitative activities to improve efficiencies and best practices in technical service.  Requires problem-solving skills. Track and post updates of improvements.
  • Coordinate with technical service teammates individual yearly objectives and IDP’s and assists Technical Service Supervisor with year end appraisals.
  • Coordinate International collaborations with-in technical support
  • Willing to learn, demonstrate and provide high level overview of Midmark x-ray equipment during Midmark conducted service schools
  • First point of escalation for internal and external customers.


  • Understand Oracle functionality and data as it relates to your area and be aware of impacts to other areas.
  • Oracle responsibilities for your functional area, define responsibility requirements, and approve assigning Oracle responsibilities to users.
  • Responsible for resolving problems in a timely manner.
  • Train end users.
  • Research and validate new functionality and approve promotion of changes to next Oracle instance.
  • Implement business process improvements in your area.
  • Create and maintain customer standards including merges.
  • Create and maintain resources.


  • Assist Technical Service Supervisor with coordinating training of sales reps.
  • Assist Marketing Administrator on product presentations to visiting customers.
  • Compiles and reports material for Customer Service Manager and Sales/Marketing Administrator as needed.
  • Supports all efforts of the research and development department.

Travel: Limited


Position Requirements

Associate's degree (A.S.) or equivalent from two-year College or technical school; and 1 - 3 years related experience and/or training; or equivalent combination of education and experience.

Full-Time/Part-Time Full-Time  
Shift Days  
Travel Requirements  

This position is currently not accepting applications.

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