Performs various supervisory activities for Supervision of companion/sitters, scheduling of client care, maintenance of client records and employee records, office billing and payroll responsibilities and other office coordination duties.
-Answers telephone, take inquiries or messages using good telephone technique.
-Helps maintain client records for the Agency to ensure compliance with record requirements.
-Maintains full employee personnel records for the Agency ensuring compliance with renewal of documentation requirements, unemployment claims, workers’ compensation documentation and other legal or regulatory requirements.
-Helps maintain various office records; i.e., insurance and financial client information, etc.
-Maintains and tracks needed supplies.
-Prepares billing packets, including all forms and appropriate attachments as required by payors.
-Assigns client numbers to new client cases.
-Performs payroll duties including verifying and/or computing of time sheets for payroll.
-Schedules client cases with appropriate field employees, making all follow through calls necessary to produce an effective, smooth flowing schedule.
-Assists with field employee hiring orientations, in-services, disciplinary actions, etc.
-Implements field employee safety programs.
-Attends appropriate office meetings.
-Performs on-call coordinator duties as needed.
-May be required to assess new client referrals for homecare.
-May be required to supervise companions on the job every 122 days or as often as needed.